Customer Service Representative Longmont Humane Society - 3.1 Longmont, CO Job Details Part-time $18 an hour 4 days ago Benefits On-the-job training Referral program Qualifications Microsoft Outlook Serving clients Interpersonal skills Phone communication Word embeddings High school diploma or GED Attention to detail Animal care Client interaction via phone calls

Full Job Description Job Title:

Customer Service Representative Department:

Animal Welfare Team Reports to:

Animal Advocacy Manager FLSA Status:

Part time, Non-exempt, Weekends required

Approval Date:

August 31, 2026 Summary Customer Service Representatives demonstrate high quality customer service while interacting with clients, actively promoting adoptions and facilitating animal intakes while following protocols, demonstrating excellent critical thinking, and consistently paying attention to detail. This position reports to the Animal Advocacy Manager. Essential duties and responsibilities include the following: Is a representative of Longmont Humane Society, presenting a positive, friendly and welcoming environment to all visitors. Answers telephone and e-mail inquiries. Functions as a resource to the public for animal behavior problems, wildlife issues, responsible pet care, citizen complaints, and other issues. Facilitates and promotes adoptions; counsels interested parties about available animals and educates them about proper animal care. Facilitates client visits with animals and makes appropriate adoption matches. Maintains knowledge of available animals through walking dogs, visiting cats, and reviewing animal profiles. Reviews lost and found reports and contacts owners and/or appropriate shelters to aid in returning stray animals to their owners. Facilitates proper documentation for the intake and outcome of animals and enters accurate data in our online database. Maintains general building cleanliness inside and out. Good attendance is required.

Job Qualifications:

Education and Experience:

High school diploma or general education degree (GED), plus at least 1 year of customer service experience.

Knowledge, Skills and Abilities:

Demonstrated excellent verbal and written communication skills, including excellent interpersonal communication and phone speaking skills Proficiency with Microsoft Office, including knowledge of Microsoft Outlook and Word. Ability to meet deadlines; ability to set and accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions. Passion for the mission of our organization: caring, serving, and educating to improve the lives of companion animals.

Working Conditions:

Office and animal shelter environment. Potential exposure to high noise levels and zoonotic diseases. Occasional lifting of up to 50 pounds. Frequent use of computers, telephones and walkie-talkies. Part-time positions will have limited benefits.

Pay:

$18.00 per hour

Benefits:

On-the-job training Referral program

Work Location:

In person