Customer Service Representative - Retail Division OraLabs, LLC Parker, CO We are a growing Cosmetic manufacturing company seeking a detail-oriented and customer-focused Customer Service Representative to join our Retail Customer Service team. In this role, you'll partner with Sales, Planning, and other departments to ensure seamless support for our retail customers. This position plays a key part in maintaining operational excellence, meeting customer compliance standards, and ensuring a positive experience from order placement through delivery.

Key Responsibilities:

Partner with Sales and Planning teams to support company goals and enhance customer satisfaction. Process Retail Purchase Orders accurately and efficiently, ensuring compliance with internal procedures and customer requirements. Execute strategic initiatives to meet Retail compliance requirements in accordance with OraLabs' current Good Manufacturing Practices (cGMP). Manage Advance Ship Notifications (ASNs), calculate freight and shipment dimensions, and ensure adherence to Retail routing and compliance standards. Investigate and help resolve customer complaints, overages, shortages, or damaged product issues, returns and collaborating with internal teams for timely resolutions. Respond to customer and consumer inquiries via email and phone regarding orders, refunds, replacement product(s) and product information. Support recall and documentation efforts, ensuring accurate and timely communication with all stakeholders. Maintain a customer-first mindset, ensuring prompt follow-up and professional communication in every interaction.

What You Bring:

Education & Experience High school diploma required. 2-4 years of related experience in customer service, retail support, or order management preferred with an understanding of Accounting processes. Equivalent combinations of education and experience will be considered. Skills & Abilities Excellent verbal and written communication skills. Ability to follow written, verbal, and visual instructions with precision. Strong attention to detail and accuracy in data entry. Ability to calculate freight; shipment details, dimensions, compliance requirements with an understanding of time sensitive processes. MS Office suite (Outlook, Excel & Word), MS Teams, and learning internal software. Work efficiently in a fast-paced, collaborative environment. Analytical mindset with the ability to identify and resolve discrepancies. Why You'll Love Working at

OraLabs:

Competitive salary and benefits On-site role with a collaborative team Purpose driven work in a fun-industry

Job Type:

Full Time Monday-Friday Work Location:

Required IN office location

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Ability to

Commute:

Parker, CO 80134 (Required)

Work Location:

In person