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Digital Customer Retention Specialist w/spanish
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Colorado data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,311 / year median in Colorado
-10% projected decline
Job Description
Digital Customer Retention Specialist W/Spanish
Westminster, CO 80021
Posted:
09/02/2026
Employment Type:
Contract To Hire
Job Category:
Other
Job Number:
25879
Job Description
Digital Retention Specialist - Bilingual
Location:
Westminster, CO
Schedule:
Monday-Friday, 8:00 AM-5:00 PM MT
Work Arrangement:
Onsite 4 days per week
Employment Type:
6-Month Contract-to-Hire
Hours:
40 hours/week
Pay:
$20/hr W2
About the Role
We are seeking a Digital Retention Specialist to join our client to help retain existing customers across Latin America and Central America.
In this role, you'll work directly with existing customers who may be considering discontinuing or not renewing their services. Your goal will be to understand their concerns, identify renewal blockers, resolve issues, and find solutions that improve their overall customer experience.
This is a highly interactive role for someone who genuinely enjoys working with people, solving problems, and turning challenging customer situations into positive experiences.
Fluency in Spanish is required. Candidates must be able to professionally speak, read, and write in Spanish. What You'll Do
Handle a high volume of customer interactions, approximately 50-100 interactions per day
Engage with existing customers regarding renewals, retention, product concerns, and potential cancellation
Identify and understand the reasons customers may not be renewing
Listen actively to customer concerns and demonstrate empathy while working toward solutions
Address renewal blockers, product dissatisfaction, adoption challenges, and other customer pain points
Negotiate and develop solutions designed to retain customers and improve satisfaction
Take ownership of customer issues and work to resolve them with minimal escalation
Gather customer feedback and identify trends that could improve the overall customer experience
Document customer interactions, feedback, and resolutions in CRM systems
Collaborate with Sales, Support, and other internal teams when additional assistance is needed
Learn and navigate multiple business systems efficiently
Communicate clearly and professionally with customers in both written and verbal interactions
What We're Looking For
Professional fluency in Spanish — required (speaking, reading, and writing)
Customer service experience in any industry
Strong written and verbal communication skills
Excellent interpersonal and customer service skills
A highly customer-centric mindset
Strong empathy and active listening skills
Critical thinking and problem-solving abilities
Ability to handle difficult or dissatisfied customers professionally
Strong negotiation and conflict-resolution skills
Ability to manage a high volume of customer interactions in a fast-paced environment
Ability to quickly learn new technology and business systems
Previous experience working in a professional office environment
Associate's degree or equivalent required
Candidates who are recent college graduates are encouraged to apply
Preferred Qualifications
Experience with customer retention or renewals
Experience working with Salesforce or another CRM
Previous sales, account management, customer success, or subscription-based customer service experience
Portuguese language skills are a plus
Training & Development
You'll receive 4-6 weeks of comprehensive training designed to prepare you for success in the role.
Training will include:
Hands-on system training
Video-based learning
Screen-sharing sessions
Shadowing and guided customer interactions
A dedicated buddy system for additional support
Why This Role?
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and making a measurable impact on customer loyalty.
If you are bilingual in Spanish and English, thrive in a fast-paced environment, and have a passion for delivering exceptional customer experiences, we'd love to hear from you!