Customer Service Representative/In-House Designer Elon Tile & Stone - 5.0 Bethel, CT Job Details Full-time $20 - $21 an hour 23 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Qualifications Retail customer service procedures Email customer support Promoting products Phone communication Inventory management Writing skills Customer order taking Sales order data entry Post-sales issue resolution Retail store experience Needs-based selling Retail store product knowledge Customer support Logistics order management Order issue resolution Suggestive selling Communication skills Entry level Interior design client consultation Quality data entry Client interaction via phone calls Customer data entry Full Job Description Elon Tile & Stone is seeking a Customer Service Representative with strong in-house design skills to join our team. This role is conducted by phone, email, and online ordering—there are no walk-in retail customers. The ideal candidate is a great communicator, creative thinker, and detail-oriented problem solver who enjoys helping customers make the right product selections. You will work directly with flooring dealers, designers, builders, and other trade professionals to process orders, answer product questions, make design suggestions, and identify opportunities to add products to an order. The successful candidate will be comfortable handling a high volume of customer calls and emails while providing knowledgeable, personalized service. The candidate will listen to the customer's needs, understand the project, offer design and product suggestions, identify opportunities for complementary products, and ensure the order is entered accurately.

Some of the job responsibilities:

Handle a high volume of phone calls and email inquiries from customers in a prompt, professional, and knowledgeable manner. Assist interior designers, builders, architects, retailers, and other customers with tile and natural stone selections for residential and commercial projects. Provide design guidance regarding color, size, pattern, texture, finish, and coordination of materials. Offer thoughtful upselling and cross-selling suggestions that add value to the customer's project. Explain natural stone characteristics such as porosity, durability, maintenance, and appropriate applications. Enter customer orders accurately through the company's online ordering system. Maintain the company's order-processing cycle, including order entry, inventory verification, shipping tickets, backlog reports, and billing. Communicate with purchasing, warehouse, sales, and operations regarding inventory, availability, lead times, substitutions, and customer requirements. Notify customers when material arrives at the warehouse and is ready for shipment or pickup. Manage substitute selling when products are discontinued, delayed, or unavailable while maintaining the customer's design intent and budget. Provide appropriate solutions or alternatives when customers have complaints or product concerns. Stay current on new product launches, product updates, and available inventory. Convey information about tile samples and new products to customers and distributors. Perform other duties as assigned by management. Skills Excellent communication skills—both verbal and written—with a professional phone etiquette Proven experience in sales and customer support within retail or showroom environments Strong design sense and ability to make creative and practical design recommendations. Ability to identify opportunities for upselling and cross-selling. Interest in tile, natural stone, interior design, and architectural materials. Problem-solving mindset with the ability to address customer concerns proactively

Pay:

$20.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person