Customer Care Assistant Pearse Bertram+

• 4.

2 Bloomfield, CT Job Details Full-time From $40,000 a year 7 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Gym membership Opportunities for advancement Referral program Qualifications Customer communication Teamwork Manufacturing facility experience Attention to detail Data entry Organizational skills Full Job Description Build What Powers Industry At Pearse Bertram+, we help manufacturers bring ideas to life. As a trusted provider of contract manufacturing, automation solutions, engineering expertise, and industrial components, we partner with customers across a wide range of industries, including medical and life sciences, food and beverage, defense, industrial automation, test and measurement, and automotive. For generations, our success has been built on a simple principle: delivering exceptional value through technical expertise, quality solutions, and long-term customer partnerships. What began as a fluid power distribution company has evolved into a full-service manufacturing and engineering organization serving customers throughout New England and beyond. Why Join Pearse Bertram+?

• Make an Impact
• Contribute to projects that support some of the world's leading manufacturers and innovative organizations.
• Grow Your Career
• Work alongside experienced professionals in engineering, manufacturing, supply chain, sales, operations, and business support functions.
• Collaborate as One Team
• We believe our greatest strength is our people. Teamwork, innovation, and a customer-first mindset drive everything we do.
• Solve Real-World Challenges
• Every day presents opportunities to improve processes, develop creative solutions, and help customers succeed.
• Join a Stable Organization
• With decades of industry experience and a reputation built on trust and service, we continue to grow while staying true to our core values.

Our Culture At Pearse Bertram+, we foster a culture of respect, accountability, continuous improvement, and customer focus. We value employees who are curious, driven, and passionate about making a difference. Whether you're just starting your career or bringing years of experience, you'll find opportunities to learn, contribute, and grow in an environment that values your ideas and recognizes your achievements. Join Our Team If you're looking for an opportunity to be part of a company that combines innovation, expertise, and a commitment to excellence, we'd love to hear from you. Explore our current openings and discover how you can help shape the future of manufacturing, semi-conductors, and engineering with Pearse Bertram+.

POSITION SUMMARY

We are seeking a detail-oriented, proactive Customer Care Assistant to join our team. In this role, you will bridge the gap between customer service, supply chain management, and regulatory compliance. You will handle traditional customer support, including processing customer orders alongside critical operational tasks such as tracking Return Merchandise Authorizations (RMAs), entering part number and updating pricing in our ERP database, tracking orders, and coordinating with vendors to secure quotes and expedite shipments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain and update the Customer Expedite Report daily to ensure accurate order status. Provide proactive, transparent lead-time updates to customers, customer care associates and salesperson regarding delayed orders. Actively communicate with vendors to expedite critical components or materials and resolve delivery delays. Track Return Merchandise Authorizations (RMAs) in compliance with company policy. Process simple incoming customer quotes/orders accurately and efficiently within company timelines. Accurate setup and maintenance of new part numbers and product data within the ERP system. Audit existing ERP data to ensure inventory, pricing, and part specifications remain correct. Contact suppliers to request and secure accurate price quotes Gather, log, and respond to customer requests regarding REACH and RoHS environmental compliance certifications. Assists Customer care Manager, Supervisor and Sourcing manager as needed.

PREFERRED QUALIFICATIONS

Experience :

2+ years of experience in customer service, order entry, purchasing support, or sales operations (manufacturing or industrial environment preferred).

Technical Skills :

Hands-on experience working within an ERP system (e.g., Trulinx SAP, Oracle, NetSuite, Epicor) and proficiency in Microsoft Excel.

Compliance Knowledge :

Familiarity with REACH and RoHS documentation is highly desirable.

Communication :

Excellent written and verbal communication skills.

Problem-Solving :

Strong organizational skills with the ability to multitask, prioritize tight deadlines, and independently resolve logistics roadblocks.

PHYSICAL REQUIREMENTS

• Ability to sit for long periods

Benefits and Compensation Information:

Pearse Bertram works diligently to provide outstanding benefits for our team of hard-working employees as well as to attract and retain the best of the best in the field.

Benefit options include:

• Choice of HDHP w/HSA or PPO health plan packages.
• Available dental and vision insurance plans.
• Short-term disability covered by Pearse Bertram.
• Available life, accident and supplemental insurance coverages.
• Generous paid time off (PTO) program.
• Immediate vesting in 401(k) Retirement savings plan with generous company match.
• Gym reimbursement program.
• Employee Referral program.
• Confidential Employee Assistance Program (EAP)
• Year-round monthly company events
• Opportunities for advancement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Pearse Bertram will be based on merit, qualifications and abilities.

Pearse Bertram provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age (over 18), past or present history of mental disorder, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. We are fully committed to this concept and to obtaining the cooperation and understanding of this effort by all of our employees.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Paid time off Referral program Tuition reimbursement Vision insurance Ability to

Commute:

Bloomfield, CT 06002 (Preferred)

Work Location:

In person