Customer Care Associate Pearse Bertram+

• 4.2 Bloomfield, CT Job Details Full-time $24.52
• $29.

53 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Gym membership Opportunities for advancement Bereavement leave Referral program Qualifications Vendor relationship building Sales support Teamwork Customer returns handling High school diploma or GED Manufacturing Time management Full Job Description Build What Powers Industry At Pearse Bertram+, we help manufacturers bring ideas to life. As a trusted provider of contract manufacturing, automation solutions, engineering expertise, and industrial components, we partner with customers across a wide range of industries, including medical and life sciences, food and beverage, defense, industrial automation, test and measurement, and automotive. For generations, our success has been built on a simple principle: delivering exceptional value through technical expertise, quality solutions, and long-term customer partnerships. What began as a fluid power distribution company has evolved into a full-service manufacturing and engineering organization serving customers throughout New England and beyond. Why Join Pearse Bertram+? Make an Impact

• Contribute to projects that support some of the world's leading manufacturers and innovative organizations. Grow Your Career
• Work alongside experienced professionals in engineering, manufacturing, supply chain, sales, operations, and business support functions. Collaborate as One Team
• We believe our greatest strength is our people. Teamwork, innovation, and a customer-first mindset drive everything we do. Solve Real-World Challenges
• Every day presents opportunities to improve processes, develop creative solutions, and help customers succeed. Join a Stable Organization
• With decades of industry experience and a reputation built on trust and service, we continue to grow while staying true to our core values.

Our Culture At Pearse Bertram+, we foster a culture of respect, accountability, continuous improvement, and customer focus. We value employees who are curious, driven, and passionate about making a difference. Whether you're just starting your career or bringing years of experience, you'll find opportunities to learn, contribute, and grow in an environment that values your ideas and recognizes your achievements. Join Our Team If you're looking for an opportunity to be part of a company that combines innovation, expertise, and a commitment to excellence, we'd love to hear from you. Explore our current openings and discover how you can help shape the future of manufacturing, semi-conductors, and engineering with Pearse Bertram+.

POSITION SUMMARY

The Customer Care Associate works with a dedicated Sales Engineer along with our suppliers to ensure our customers' needs are met. The Customer Care Associate is responsible for entering purchase orders, checking and verifying pricing, ordering parts, setting up Bill of Materials (BOMS) and offering basic technical help to our customers. The Customer Care Associate reports to the Customer Care Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers customer inquiries regarding products, services, orders, and shipments. Creates lasting and successful relationships with internal and external customers and suppliers. Listens to and resolves customer complaints and concerns in a timely and professional manner. Process customer orders, ensuring accuracy and completeness. Documents all customer interactions and transactions in a clear and organized manner Provides accurate and up-to-date information about products, services, and company policies. Develop a strong understanding of products and services PB offers. Work closely with the sales team to understand customer needs and provide relevant product information. Manages order status, track shipments, and provide updates to customers. Handles returns, exchanges, and refunds according to company policies. Assists with invoicing and billing inquiries as needed Escalate complex issues to appropriate departments for resolution. Identifies trends in customer issues and provide feedback to improve processes. Communicates effectively with customers via phone, email, and potentially in-person. Maintains a professional and courteous demeanor in all interactions. Follows up with customers to ensure their satisfaction with the resolution of their issues.

PREFERRED QUALIFICATIONS

High School Diploma, GED or equivalent work experience. Background in manufacturing or distribution strongly preferred. Strong organizational and time management skills. Excellent oral and written communication skills and strong interpersonal skills. Ability to take initiative, meet deadlines, and work in a fast-paced team environment. Proficient in ERP software ( TrulinX preferred), Microsoft Office (Word, Excel, SharePoint) Intermediate knowledge and understanding of Bill of Materials

PHYSICAL REQUIREMENTS

Ability to sit for long periods

Benefits and Compensation Information:

Pearse Bertram works diligently to provide outstanding benefits for our team of hard-working employees as well as to attract and retain the best of the best in the field.

Benefit options include:

Choice of HDHP w/HSA or PPO health plan packages. Available dental and vision insurance plans. Short-term disability covered by Pearse Bertram. Available life, accident and supplemental insurance coverages. Generous paid time off (PTO) program. Immediate vesting in 401(k) Retirement savings plan with generous company match. Gym reimbursement program. Employee Referral program. Confidential Employee Assistance Program (EAP) Year-round monthly company events Opportunities for advancement In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Pearse Bertram will be based on merit, qualifications and abilities. Pearse Bertram provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age (over 18), past or present history of mental disorder, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. We are fully committed to this concept and to obtaining the cooperation and understanding of this effort by all of our employees.

Pay:

$24.52

• $29.

53 per hour

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Employee assistance program Health insurance Health savings account Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Ability to

Commute:

Bloomfield, CT 06002 (Required)

Work Location:

In person