Customer Support Associate

Position Overview:

As a Customer Support Associate, you will be responsible for ensuring exceptional service to our retailers and internal teams by addressing concerns efficiently, with timely follow-up and detailed documentation to ensure appropriate problem resolution.

Responsibilities:

Serving as the first point of contact for our retail partners, handling inquiries via phone, email, and online portals Handling all calls in a professional, friendly, and helpful manner Issue credits/debits/return authorizations based on pre-established company policies Negotiate costs with customers to keep products received in error or of poor quality based on guidelines set by the department to maximize Bozzuto's profit and customer satisfaction Assist customers with transportation inquiries to ensure timely and accurate deliveries Respond to all transportation logs in a timely and accurate fashion Responsible for timely follow-up and documentation to ensure appropriate issue resolution Responsible for entering merchandising, procurement, and category management orders and all other data accurately and with attention to detail Escalating unresolved issues to leadership Perform other duties as assigned by leadership Maintain confidentiality in all aspects of customer and staff information

Environment:

Warehouse Office

• 65•F•75•

F Schedule:

Training Schedule:

Monday-Friday 8:30 AM-5:00 PM (First 3 weeks)

Regular Schedule:

Monday, Tuesday, Wednesday, Friday, Saturday 7:30 AM-4:00

PM Rate:

Starting at $20/hour

Experience:

Preferred:

Experience in retail, wholesale, hospitality, or call center

Preferred:

Knowledge of technological systems, such as but not limited to: Microsoft Office, office equipment, and call center

Preferred:

Basic math skills

• ability to calculate figures and apply necessary problem-solving skills

Preferred:

Proficiency in English (written and verbal) to effectively communicate with associates and leadership

Skills:

Physical abilities: Ability to stand, walk, and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile, etc. Strong communication

Skills:

Ability to communicate clearly and effectively with customers, peers, and leaders

Organizational Skills:

Ability to prioritize and meet deadlines Working in a team-based environment: Working independently and as a team player to ensure our customers are receiving the highest quality service

Quality:

Maintain integrity and high standards from all perspectives

Safety Culture:

Maintain and drive safety policies to all associates, driving for accountability of safe practices throughout the shift