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WH
William Hajj Agency
Insurance Customer Service Representative
Career Insights for Insurance Customer Service Representative
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Based on Connecticut data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$53,786 / year median in Connecticut
-8% projected decline
Job Description
Job Overview:
This role requires excellent communication skills and a customer-centric approach.Responsibilities:
- Provide exceptional customer service by addressing inquiries and resolving issues
- Analyze clients' insurance needs and recommend suitable policies
- Maintain accurate records of interactions with clients in the database
- Perform data entry tasks accurately and efficiently
Qualifications:
- Proficient in English & Spanish. Portuguese is a plus.
- Prior experience In the insurance industry and Insurance Licenses.
- Strong phone etiquette and communication skills
- Ability to analyze clients' needs and recommend appropriate solutions
- Excellent data entry skills for maintaining client records Join our team as an Insurance Agent and embark on a rewarding career helping clients protect what matters most.