HVAC Customer Service Representative CT Air Century Mechanical Holdings Milford, CT Job Details Full-time $25 - $28 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Client inquiry handling Phone call management

Full Job Description Benefits:

401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance We are seeking an experienced HVAC Customer Service Representative to join our team in Milford, CT. This role handles inbound customer calls, schedules and dispatches technicians, and helps ensure a seamless customer experience while supporting daily operations and revenue goals. Key Responsibilities Answer inbound calls and assist customers with HVAC service, maintenance, and installation needs Schedule and dispatch technicians efficiently to maximize daily capacity Communicate appointment details, timing, and expectations clearly to customers Maintain accurate customer and service records in CRM/service software Identify opportunities to promote maintenance plans and additional services Coordinate with technicians and management to resolve issues quickly Handle customer concerns professionally and escalate when necessary Compensation & Benefits $25.00-$28.00 per hour Performance-based incentives Medical, dental, and vision insurance Paid time off and holidays Growth and development opportunities within a rapidly expanding organization Requirements 1-3 years of customer service, call center, or dispatch experience HVAC, plumbing, or other home services experience required Experience scheduling and dispatching field technicians preferred ServiceTitan experience is a strong plus Comfortable handling a high volume of inbound calls in a fast-paced environment Strong communication, organization, and multitasking skills Ability to handle customer concerns professionally and resolve issues efficiently Comfortable promoting maintenance agreements and additional services when appropriate Reliable, professional, and customer-focused