A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
New Britain, CT Job Details Full-time $52,000 a year 1 day ago Benefits Health insurance Paid time off Flexible schedule Qualifications Home care experience Spanish Administrative experience Home care Office management Full Job Description Agency Overview Able Healthcare, LLC provides high-quality Adult Foster Living (AFL) and Personal Care Attendant (PCA) services to individuals eligible under the Connecticut Home Care Program for Elders (CHCPE) Medicaid waiver. Our mission is to help families care for their loved ones with dignity, respect, and compassion. Whether assisting a frail senior to remain at home or helping someone secure the most supportive living arrangement, we are committed to making a meaningful difference in the lives of those we serve. Position Summary The Client Relationship Specialist plays a central role in ensuring efficient program operations, high-quality service delivery, and compliance across all waiver-based programs. This position involves significant interaction with caregivers, families, and community partners, as well as oversight of the application, onboarding, and certification process for home care providers. The Client Relationship Specialist must exercise independent judgment, prioritize a diverse workload, maintain a professional appearance and demeanor, and uphold a positive, collaborative work environment in alignment with the organization's philosophy. This description outlines the essential functions of the position. Additional duties may be assigned, and the Program Director reserves the right to modify responsibilities with appropriate notice and discussion. Key Responsibilities Program Coordination & Oversight Coordinate and support implementation of approved services under the CHCPE Medicaid waiver. Monitor and ensure compliance with Medicaid, program regulations, and documentation standards. Maintain accurate participant and caregiver records in accordance with regulatory requirements. Assist with internal audits, documentation reviews, and state compliance activities. Maintain strict HIPAA confidentiality at all times. Communicate effectively with the Registered Nurse regarding visit schedules, changes, and weekly planning. Support the development and adoption of new processes to improve workflow and operational efficiency. Organize and coordinate staff activities, meetings, and trainings as needed. Community Outreach & Engagement Represent the agency at community events, fairs, and networking opportunities to strengthen public awareness and partnerships. Build and maintain relationships with Area Agencies on Aging, case managers, and community organizations to expand referral sources. Develop, distribute, and present outreach materials to promote agency services. Serve as a key liaison between caregivers, families, referral partners, and community stakeholders. Onboarding Caregivers & Clients Oversee the recruitment, application, and onboarding process for new home care providers. Receive, verify, and document all incoming referrals to the agency. Conduct all required background checks in compliance with CHCPE and agency standards. Track and verify completion of mandatory provider training and ongoing educational requirements. Provide orientation, guidance, and coaching to new providers to support successful integration into agency programs. Caregiver & Participant Support Respond promptly and professionally to inquiries from caregivers, families, and case managers. Conduct periodic home visits and provider check-ins to monitor care quality and participant satisfaction. Support caregivers in meeting agency expectations, documentation standards, and ongoing training requirements. Participate in case conferences to help identify best practices and individualized care strategies. Consistently enforce agency policies and procedures in collaboration with the Program Director, ensuring fairness and compliance. Administrative Duties Manage the reception area to ensure professional, efficient internal and external communication. Oversee day-to-day office operations, including phone calls, faxing, filing, and general administrative tasks. Answer all phone calls courteously and professionally. Coordinate postal needs, including postage, pickups, and mailings. Supervise the use and maintenance of office equipment (copiers, fax machines, etc.). Maintain a calm, helpful, and solutions-oriented demeanor during client or staff issues
Pay:
$52,000.00 per year
Benefits:
Flexible schedule Health insurance Paid time off Application Question(s): Do you have a valid Driver's License?
Experience:
Homecare:
2 years (Required)
Sandata EVV System:
2 years (Preferred) Office management: 2 years (Required) Adult Foster Living(AFL)/
PCA Program:
1 year (Required)
Language:
Spanish (Required) Willingness to travel: 75% (Required)
