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Client Services Navigator - Community Services
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Connecticut data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,244 / year median in Connecticut
-1% projected decline
Job Description
The Client Services Navigator-Community Services provides universal intakes, assessments, referral to TVCCA programs, application assistance for DSS programs, and information and referral services to clients in need of general case management services. Client Services Navigators work with the department's Energy Assistance, Financial Literacy, and SNAP Outreach staff to provide comprehensive services to TVCCA's eligible client base. They are responsible for following up on all referrals as well as providing ongoing, outcome-oriented case management. This position must utilize TVCCA's Tribeware case management software and become knowledgeable of the Results Oriented Management Accountability (ROMA) as well as the Human Services Infrastructure service model. TVCCA operates under these two management principals and all employees must understand and adopt them. TVCCA offers a generous benefits package including; 403B Retirement Plan Medical, Dental, Vision, Life & Accidental Death benefits, short-term disability, long-term disability and voluntary benefits 13 paid Holidays, vacation/sick time