Customer Service Representative/ Inside Sales - Home Services Ductworks HVAC Services Southington, CT Job Details Full-time From $27 an hour 4 days ago Benefits Paid training Health insurance Dental insurance Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Personal service client interaction documentation Customer relationship building Phone communication Service scheduling In-person customer service Lead Conversion HVAC sales Client retention Customer engagement Phone canvassing Initial Contact (sales skills) Telemarketing Customer interaction during outreach Communication skills Sales follow-up Entry level Quality data entry Under 1 year Client interaction via phone calls Customer data entry Full Job Description Ductworks HVAC Services | Southington, CT Full-Time | Base Pay + Performance Incentives Ductworks HVAC Services is looking for an experienced, energetic Customer Service Representative / Inside Sales Representative to join our growing team. We are a family-owned home services company serving Connecticut homeowners since 1992. As we continue to grow our HVAC, electrical, and plumbing services, we're looking for someone who is excellent on the phone, enjoys building relationships with customers, and is motivated by achieving goals. This is more than a traditional customer service position. In addition to assisting customers and scheduling service appointments, this person will play an important role in growing our Comfort Club membership program through outbound customer calls, follow-up, and inside sales. What You'll Do Answer incoming customer calls in a friendly, professional, and confident manner Schedule HVAC, plumbing, and electrical service appointments Make outbound calls to existing customers to promote our Comfort Club membership program Explain Comfort Club benefits and help customers choose the membership option that meets their needs Follow up with customers whose memberships are approaching renewal or have expired Identify opportunities to convert existing service customers into Comfort Club members Help grow and maintain our overall Comfort Club membership base Make outbound calls for appointment scheduling, customer follow-up, seasonal service opportunities, and other company campaigns Help convert incoming inquiries into booked appointments Educate customers about additional services available through Ductworks Assist with inside sales and customer retention efforts Coordinate with technicians, managers, and other office team members to keep the daily schedule running smoothly Accurately document customer conversations, appointments, and follow-up activities Provide an excellent customer experience from the first phone call through completion of service Performance Incentives We want to reward results. In addition to base compensation, this position will have the opportunity to earn performance-based bonuses and incentives tied to Comfort Club membership growth and other defined goals. The stronger you perform and the more you help grow our membership program, the greater your opportunity to earn. What We're Looking For Previous call center, customer service, inside sales, telemarketing, or high-volume phone experience Comfortable making a significant number of outbound customer calls Strong telephone communication and relationship-building skills A friendly, confident, and persuasive communication style without being overly aggressive Comfortable asking for the appointment or membership Motivated by goals, incentives, and measurable results Experience scheduling appointments or coordinating service calls Strong computer and data-entry skills Ability to multitask and stay organized in a busy office environment Dependable, positive, and team-oriented Home services, HVAC, plumbing, electrical, membership sales, or ServiceTitan experience is a plus, but not required Who Will Succeed in This Position? You'll be a great fit if you're someone who genuinely enjoys talking with customers but also likes having goals to work toward and the opportunity to earn additional compensation for strong performance. You should be comfortable picking up the phone, starting conversations, following up consistently, and helping customers understand the value of becoming a Comfort Club member. Why Join Ductworks? Ductworks has been serving Connecticut homeowners since 1992. We're a growing, family-owned company expanding beyond HVAC into electrical and plumbing services. As our company grows, so do the opportunities for our employees. We're looking for someone who wants to contribute to that growth, take ownership of results, and develop their career with us. If you're great with customers, confident on the phone, motivated by goals, and excited by the opportunity to earn incentives for your results, we'd like to meet you. Apply today to join the Ductworks team.

Pay:

From $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

customer service: 2 years (Required)

Work Location:

In person