Job Overview We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation logistics, manage dispatch operations, and deliver exceptional customer service. Your proactive communication skills and organizational expertise will ensure smooth road transportation operations, efficient freight management, and timely delivery schedules. This position offers an exciting opportunity to be at the heart of our supply chain, utilizing advanced transportation management systems and vehicle dispatch software to optimize fleet performance. If you thrive in a fast-paced environment and excel at multi-tasking, this is your chance to make a meaningful impact while developing your career in logistics and customer service. Responsibilities Coordinate and schedule vehicle dispatches using transportation management systems and vehicle dispatch software to ensure timely freight delivery Manage inbound and outbound shipping & receiving activities, maintaining accurate data entry within systems like SyteLine and AS400 Communicate effectively with drivers, carriers, customers, and internal teams via multi-line phone systems and phone call management tools Monitor GPS and GIS (Geographic Information Systems) data to track vehicle locations, optimize routes, and support transportation planning efforts Ensure compliance with DOT (Department of Transportation) regulations during all road transportation operations Handle customer inquiries with professionalism through phone etiquette, providing updates on freight status and resolving issues promptly Maintain organized records of dispatch activities, shipping documents, logs, incident reports, and fleet management data Collaborate closely with logistics teams to support supply chain efficiency, shipping & receiving processes, and overall transportation planning Conduct analysis of transportation data to identify opportunities for process improvements and cost savings Support internal communication channels to facilitate seamless coordination across departments involved in freight movement Qualifications Proven experience with transportation planning, dispatching, or logistics operations in a fast-paced environment Strong knowledge of road transportation operations, fleet management, and shipping & receiving procedures Familiarity with transportation management systems such as SyteLine or AS400; experience with vehicle dispatch software is highly desirable Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication purposes Excellent organizational skills with the ability to prioritize tasks efficiently under pressure Effective communication skills for phone call management, customer service interactions, and internal collaboration Analysis skills to interpret GPS/GIS data for route optimization and operational improvements Knowledge of DOT regulations related to freight transport safety and compliance Ability to handle multi-line phone systems with professionalism while maintaining high levels of customer service Strong typing skills for quick data entry; attention to detail is essential for accuracy in record keeping Join us as a Dispatcher and Customer Service Representative if you're passionate about logistics excellence! Bring your organizational prowess, technical expertise in transportation systems, and exceptional communication skills to help us deliver outstanding service while advancing your career in supply chain management.

Pay:

$25.78 - $31.05 per hour Expected hours: 40.0 per week

Benefits:

Flexible schedule

Work Location:

In person