Job Summary Are you an experienced Customer Service Representative in the insurance industry looking for a place where you can grow your career, not just work a job? Our growing, family-owned insurance agency is seeking a dedicated Licensed Customer Service Representative to join our team. We are looking for more than just a license; we're looking for the right person. Someone with the skills, mindset, and drive to build a long-term future with a team that values relationships, professionalism, and growth. If you're looking for a fast-paced, supportive agency where your contributions matter and your career can grow, we encourage you to apply and learn more about this opportunity.

Job Responsibilities:

Develop positive working relationships with clients. Keep records of client interactions and transactions. Check to ensure that appropriate changes were made to resolve customers' problems. Resolve customer requests via phone, email, mail, and in person Follow up with clients after initial meetings or conversations in a timely manner. Listen to customer grievances and try to resolve them or refer them to the customer service manager for further investigation. Determine the amount of payment due to company, collect payments, and/or arrange for billing. Review client policies to discover the cause of a premium increase and educate the client on the reason for the premium increase. Retain clients by reviewing their existing policies on renewals and adjusting their coverages accordingly. Ask the right questions, listen to the clients' needs and educate them on the coverages available to them so they can make an informed decision.

Job Skills Desired:

Strong attention to detail and organizational habits. Excellent communication and people skills. Competency with computer skills. Ability to research problems and determined to find remedies to clients' concerns. Ability to explain complex issues and concepts to customers so they understand them fully. Ability to speak clearly and professionally over the phone and in person. A positive, team-oriented attitude. Patience and Compassion with clients who may be confused or upset.

Required Experience:

Education:

High school or equivalent At least two years experience working in an office setting Connecticut Property & Casualty Insurance license

Job Type:

Full-time Benefits:

401(k) Paid time off

Work Location:

In person

Pay:

$45,000.00 - $60,000.00 per year

Benefits:

401(k)

Work Location:

In person