Service Advisor (Mystic)

Since 1949, our family owned business has truly valued our employees' well being and futures. We are willing to invest in the right candidate! What We Offer Medical and Dental 401K Plan Short and Long term disability Life Insurance Paid time off and vacation Employee vehicle purchase plans Family owned and operated Long term job security

RESPONSIBILITIES

Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. Monitor the progress of each vehicle throughout the day, and updating customers frequently Increase profitability by maximizing sales & execute retail promotions. Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times. Oversee and participate in quality control. Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS

High School Diploma or equivalent. Accredited training in service advisor skills, customer satisfaction and quality control. Automotive service advisor experience. Ability to concentrate and accomplish tasks despite interruptions. Ability to perform a variety of tasks simultaneously. Proficient use of computers