About Silgan Dispensing Silgan Dispensing Systems is a growing global company with operations in over 10 countries where we develop dispensing solutions for iconic brands in the beauty, fragrance, personal care, home, and healthcare markets. The dispensers we manufacture can be found on some of your favorite products. When you spray your kitchen counter, wash your hair, or put on your favorite perfume there's a good chance you're using a sprayer, pump or closure we make!! We help brands enhance peoples' lives through our innovative solutions that make dispensing easier, more comfortable, and more sustainable. At Silgan Dispensing, you can expect an open, safe, and welcoming workplace with team members who are committed to our values. We are customer-oriented, innovative, driven to excel, respectful, inclusive, and sustainably focused. We are guided by our belief that we do our best work when we work as One Team. About this Role The Customer Service Representative position is an important role on the Silgan Dispensing team and is a great opportunity for those looking to advance their skills. Our plant help produce thousands of our dispensing products each day. So, it's important to keep it running efficiently and continuously. Here's a list of duties that our Customer Service Representative performs on a typical day:

Primary Responsibilities:

Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment Provide customers with order status, requested documents, shipping dates, and tracking proactively and when additional requests are received Work with the team to provide quotations for sales inquiries for both potential and existing customers Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department Support creation and maintenance of standard operating procedures (SOPs) for customer services Work to achieve maximum efficiency in a team environment and support peers when needed Maintain Estee Lauder delfor system Perform other related functions as assigned Qualified Candidates must have: Bachelor's Degree in business management or industrial engineering. Experience working with ERP systems (SAP, Oracle, Syspro, etc.). Good level of PC expertise - Microsoft Office (Excel/Word/PowerPoint/Visio) Excellent Planning & Organizing Skills. Excellent Communication/Interpersonal skills. Customer Oriented. Influencing skills. Attention to Detail.

Preferred Candidates will have:

• Willingness to assist other cross-functional groups based on needs.
• Ability to work independently and be proactive.
• Ability to analyze, interpret and report data.
• Ability to prioritize work is essential.
• Good oral and written communication skills Physical Demands (Reasonable accommodations provided):
• Ability to lift and/or move 35 lbs.
• Use of Personal Protective Equipment (PPE) on the production floor.
• Physical requirements include but not limited to sitting, standing, climbing, walking, lifting, carrying, pulling, pushing, stooping, crouching, color determination and grasping.

Benefits:

Those who join our team will have access to a competitive benefits package that includes options for medical, dental, vision, 401(K), paid vacation time, paid holidays, overtime eligibility for hourly employees and much more! Silgan dispensing also has a generous shift differential pay for hourly employees on 2nd and 3rd shift.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): What is your desired salary? How many years of SAP experience do you have?

Experience:

Customer Service:

2 years (Required) Ability to

Commute:

Thomaston, CT 06787 (Required)

Work Location:

In person