An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Key Hyundai of Manchester is seeking a talented and motivated individual to join our team as a Service Writer. As a Service Writer, you will be responsible for assisting customers with their automotive service needs, ensuring a seamless and exceptional service experience.
Responsibilities:
Interact with customers to understand their service requirements and provide appropriate recommendations. Document customer concerns and vehicle information accurately. Coordinate between customers and technicians to ensure efficient and timely service delivery. Keep customers informed about the progress of their service and notify them of any additional repairs or costs. Handle customer inquiries, concerns, and complaints in a professional and courteous manner. Maintain a clean and organized work area.
Requirements:
Previous experience in a similar role in the automotive industry is preferred. Strong communication and customer service skills. Ability to multitask and prioritize tasks in a fast-paced environment. Detail-oriented and able to accurately document information. Proficient in using computer systems and software.
Benefits:
Competitive salary range of $75,000 - $140,000 per year. Comprehensive health, dental, and vision insurance plans. 401(k) retirement plan with employer match. Paid vacation and sick leave. Opportunities for career growth and advancement within the company. We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. About Key Cars Auto Group Build Your Career at Key Cars For over 20 years, Key Cars has been a trusted leader in Connecticut's automotive industry. However, our success isn't just defined by our inventory; it is defined by our people. We are dedicated to fostering a workplace built on integrity, reliability, and professional growth. When you join Key Cars, you join a brand known for excellence. We empower our team members—from sales consultants to service technicians—with the latest technology, top-tier training, and a supportive culture. We take pride in our stringent quality standards, ensuring you can always feel confident in the work you do and the vehicles you represent. If you are seeking a career with a company that values your expertise and ambition, you belong here. Drive your future forward with Key Cars.
