A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Dispatcher/Customer Service Hy's Worldwide Transportation - 1.0 West Haven, CT Job Details Full-time $20 - $30 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Microsoft Word Computer operation Microsoft Excel Road transportation operations Microsoft Outlook Phone communication Computer literacy Logistics customer service Employee relationship building Microsoft Office High school diploma or GED Managing clients in a customer support role Driver's License Office phone management
Full Job Description Dispatch:
Hy's Worldwide, one of the nation's top Limo/Transportation companies, is seeking a professional Dispatch or Reservation/Sales specialist for our West Haven, CT location. Candidates must be high school graduates with a minimum of 2 years of related experience. Candidates must be able to professionally and effectively communicate with high-demand clients on the telephone. Computer literacy and the ability to multi-task is a must!
Job Description:
Dispatch executive chauffeurs, coordinate vehicle utilization and participate as a member of an extremely professional team within a quality driven service company. The successful candidate will have a track record of accomplishing tasks while consistently focusing on client satisfaction, cost effectiveness and efficiency. Provide direction and guidance to the chauffeur base to minimize needless delay, expense and service issues. Have a strong working knowledge of the tri state area and its surrounding airports. Must maintain constant communication with chauffeurs, operational management, and reservations staff. Facilitate an open working relationship between all departments. Initiate calls to clients and passengers to define and manage expectation and minimize aggravation and dissatisfaction. Diffuse situations rather than escalate crises. Respond to peak call volume, support reservations staff efforts and after hours needs due to inclement weather, unanticipated volume/capacity surges and other emergencies.
Job Requirements:
Must have logistical experience: Movement and servicing of automobiles (limousines, taxi's, trucks, or buses). Own transportation, cell phone, geographical knowledge.
Primary Skills:
Microsoft Office (Excel, Word, Outlook); Exceptional (verbal and written) Communication Skills; Knowledge of Ground Transportation Reservation Software a plus (Livery Coach, Santa Cruz, Voyager, etc).
Industry:
Executive Chauffeured Ground Transportation Position Location:
West Haven, CT Metro Area:
New York Tri-State Salary:
$15.00/hr to $22.00/hr (depending on experience) Hours per
Week:
40 with occasional overtime requirements
Job Type:
Permanent Position Scheduling/Shift:
All shifts available, morning, afternoon, overnight - five (5) days/week (holidays/weekends required).
Experience Minimum:
1-2
Years Certificates/Licenses:
Possession of a valid (Violation Free) Driver's License, pre-employment and random Drug testing. Full benefits (Medical, Dental, 401K). Skills training, advancement potential. Candidates responding must be eligible to work in the United States.
