We are looking for a Customer Service Representative who enjoys helping people, solving problems, and creating an exceptional customer experience. If you are organized, dependable, professional, and thrive in a fast-paced environment, we want to hear from you! As a Customer Service Representative, you will be a key part of our team and one of the first points of contact for our customers. You'll work closely with customers, technicians, and our dispatch team to make sure every service experience is handled well. What You'll Do Answer incoming customer calls, emails, texts, and service inquiries promptly and professionally. Schedule HVAC service appointments and coordinate with the dispatch team to ensure timely service. Respond quickly to incoming leads and contact prospective customers. Follow up with customers after completed service to ensure satisfaction and address any additional needs. Provide a friendly, professional customer experience from the initial call through completion of service. Listen to customer concerns, demonstrate empathy, and professionally resolve complaints or service issues. De-escalate difficult situations while maintaining a positive and helpful attitude. Provide customers with accurate information about HVAC services, products, maintenance options, and service recommendations. Maintain accurate customer records, service requests, notes, and follow-up information in ServiceTitan . Complete documentation, data entry, and reporting accurately and efficiently. Work closely with management, dispatch, technicians, and other team members to keep daily operations running smoothly. Participate in training and professional development opportunities as directed by management.

What We're Looking For Required:

High school diploma or equivalent. Excellent verbal and written communication skills. Strong customer service skills and a genuine desire to help people. Ability to remain professional, patient, and solution-focused when handling challenging customer situations. Strong attention to detail and accuracy. Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment. Ability to adapt to changing workloads and priorities. Proficiency in documentation, reporting, and data entry. Ability to work independently and effectively as part of a team. Proficiency with Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Drive .

Strongly Preferred:

Experience working in the HVAC industry. Experience with ServiceTitan or other field service management software. The Ideal Candidate The right person for this position is someone who: Enjoys talking with and helping customers. Communicates clearly and professionally. Stays calm and positive when dealing with challenging situations. Is highly organized and pays attention to the details. Can effectively manage multiple calls, requests, and priorities. Takes ownership of their responsibilities and follows through. Works well with both customers and coworkers. Is comfortable in a fast-paced environment where priorities can change throughout the day. Is eager to learn and grow with a local company. Why Join Our Team? We are a locally owned and operated HVAC company that values our customers, our employees, and the quality of work we provide. If you are looking for a position where you can build relationships, solve problems, stay busy, and grow with a local company , we encourage you to apply!

Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

HVAC CSR/dispatching:

1 year (Preferred) Customer service: 1 year (Required)

Work Location:

In person