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Bank of America
FRAUD CLIENT SERVICES REP
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
at Bank of America in Newark, Delaware, United States Job Description Bank of America - Fraud Client Services Representative Job Description Role Overview The Fraud Client Services Representative at Bank of America is responsible for resolving multi-product fraud-related client requests through inbound contact center channels such as calls, chats, or emails. The position focuses on delivering accurate, compliant, and client-focused solutions while managing complex fraud cases Key Responsibilities Provide resolution for fraud-related client inquiries across multiple products, ensuring seamless service delivery. Identify client needs when fraud is detected and recommend appropriate solutions. Record all interaction data accurately and escalate items requiring risk review, exception handling, or further analysis. Read and apply frequent updates and learning materials during calls to maintain compliance and accuracy. Comply with industry regulations, bank procedures, system integrity levels, and financial controls. Perform account maintenance and problem-solving to improve client experience. Use logic, multitasking, and system navigation skills to manage multiple tasks efficiently Skills & Competencies Conflict management and customer/client focus Decision-making and fraud management Oral communications and active listening Attention to detail and data collection/entry Issue management and problem-solving Adaptability, collaboration, and critical thinking Influence and relationship-building This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Education & Experience Minimum high school diploma, GED, or equivalent. Experience in a contact center or customer service role is preferred; Specific Talents (skill)