An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Southeast. Our vision is to provide industry leading products that protect and support environmental prosperity. This is an opportunity to join our growing company and be part of our mission to become the most trusted equipment provider. We are looking for a self-motivated and dedicated individual to be part of our Operation Teams as a Service Writer.
Job Description:
EPG Service Writer plays a crucial role in assisting customers with their vehicle repair needs. This individual is responsible for greeting customers, updating them on the types of services required for their vehicles, and acting as a liaison between customers and service-related businesses.
EPG Service Writer responsibilities include:
Providing excellent customer service from vehicle intake to release, Listening to customer concerns, Writing repair orders, Developing estimates, Provide repair quotes and invoices to customers for payment. Maintaining customer rapport, and record-keeping. Stay up to date and track repair(s) statuses. Review and approve service invoices. Hours- Monday through Friday 8am-5pm This is an on-site position. Apopka, FL 32703: Reliably commute or planning to relocate before starting work (Required)
Requirements:
Experience in similar Service writer role(s) Accustomed to fast paced environment Attention to detail negotiation and conflict resolution skills. Ability to effectively communicate (verbally and written) between customer and service departments Microsoft Excel, general knowledge (preferred) Be willing to work and grow in a team-oriented company Be able to use sound judgment and act with integrity, professionalism, and confidentiality Able to meet deadlines, work efficiently and with a drive for results High school or equivalent (Preferred) Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.
Benefits:
Competitive Salary Health, Vision, Dental Insurance 401K match Life Insurance Short-term and long-term Leave Opportunities to grow with EPG Be part of something amazing: Come work alongside some of the best and most accomplished minds in the industry. EPG is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. To apply, please submit your resume along with a cover letter highlighting your relevant experience.
