Call Center Lead (EXPERIENCED

IN CC LEAD REQUIRED

) The Dental Care Group - 5.0 Aventura, FL Job Details Full-time From $22 an hour 2 hours ago Benefits Health insurance Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Referral program Qualifications Customer communication Staff supervision Multilingual Managing teams in a customer support role English Client database systems Team development Project delivery management Sales management systems proficiency Customer support Managing projects CRM system proficiency Productivity software Process improvement planning Cross-functional collaboration Cross-functional team management Process management Call center management Technical Proficiency Full Job Description Company Overview Since 1970, The Dental Care Group has been dedicated to providing high-quality dental care to communities in Pembroke Pines and surrounding areas. Our focus is on creating a friendly, professional environment where patient oral health is our top priority, supported by ongoing staff training and development. Job Summary We are seeking a dynamic and experienced Call Center Lead to oversee our customer support operations. The ideal candidate will possess strong leadership skills, technical proficiency, and a passion for delivering exceptional client service. As the Call Center Lead, you will manage daily team activities, ensure efficient call handling, and foster a collaborative environment that drives performance and customer satisfaction. Responsibilities Lead and supervise the call center team, providing coaching, motivation, and performance feedback to optimize productivity. Develop and implement strategies for improving call quality, response times, and overall customer experience. Utilize data-driven decision making to analyze call metrics, identify areas for improvement, and implement effective solutions. Manage client communication channels efficiently using CRM systems to ensure accurate record-keeping and follow-up. Collaborate cross-functionally with other departments to streamline processes and enhance service delivery. Conduct regular training sessions on customer service best practices, technical tools, and communication skills. Oversee project management initiatives aimed at enhancing operational efficiency and client satisfaction. Requirements Minimum 3 + years proven experience in call center management or customer support leadership roles with supervising responsibilities. Strong leadership skills with the ability to manage teams in a fast-paced environment. Proficiency in Microsoft Office suite and CRM systems; familiarity with analytics tools is preferred. Excellent communication skills in English; multilingual abilities are a plus for engaging diverse client bases. Demonstrated ability to analyze data for informed decision making and process improvements. Experience in managing client services within a healthcare or service-oriented industry is advantageous. Strong organizational skills with the capacity to coordinate cross-functional projects effectively. Join us as we lead our customer support team toward excellence by fostering a motivated environment that values innovation, collaboration, and outstanding service delivery!

Pay:

From $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Work Location:

In person