In-Office Customer Service Representative Senior Advisors Institute (SAI) — $25/hour —

In-Office:

Coral Gables, FL or Boca Raton, FL Senior Advisors Institute is a fast-growing Medicare insurance agency built on one simple belief: seniors deserve someone who actually cares about getting their coverage right. We're looking for an In-Office Customer Service Representative to join our Customer Care team at one of our two locations — the voice a client hears right after they enroll, making sure everything is accurate, everything makes sense, and they feel genuinely taken care of. What You'll Actually Be Doing You'll take warm-transferred calls right after a client enrolls, verify their information and new plan in a clear and friendly way, and walk them through exactly what happens next all while building the kind of trust that makes clients feel genuinely cared for, not just processed. We'll teach you our structured call flow, so you're never guessing what to say. What Makes This Role Different In-office at our Coral Gables, FL or Boca Raton, FL location work alongside a real team, every day. $25/hour, paid weekly. Real training, not a sink-or-swim start you'll be fully supported before you ever take a live call. A genuinely warm, low-drama team culture we don't work with people who bring bad energy, and we mean that. You're doing work that matters helping seniors navigate one of the most confusing parts of their lives with confidence.

What We're Looking For Must-haves:

Clear, friendly, professional phone communication. Comfortable following a structured process while still sounding like a real person, not a robot. Able to work on-site at our Coral Gables or Boca Raton office. Strong attention to detail you'll be verifying sensitive personal information accurately, every time. Nice-to-haves (not required we'll train you): Licensed health insurance agent preferred, but not required. Previous customer service, call center, or healthcare administrative experience. Familiarity with Medicare or health insurance concepts. Ready to Apply? If you're someone who genuinely likes helping people, communicates clearly, and wants real training instead of being thrown into the deep end we'd love to hear from you.

Pay:

$25.00 per hour Expected hours: 40.0 per week

Work Location:

In person