Description Meaningful Work, Real Stability — Member Relations Consultant, W-2, No Remote Some customer service roles are just about handling calls. This one is about supporting families through some of the most important moments in their lives — with real structure, real benefits, and real room to grow. UF Resources is hiring a Member Relations Consultant for our Bradenton office. The Opportunity True W-2 employment with weekly pay Consistent weekday schedule, 8:00 a.m.-4:30 p.m., no evenings or weekends, fully on-site Structured training program advancing you into more specialized responsibilities (estate settlement support, death claim coordination, and more) Health, dental, vision, and life insurance after 90 days Paid holidays, PTO, vacation, and 401(k) with company match Stable, team-oriented office environment with a clear path for growth and advancement You'll Thrive Here If You Have A genuine customer service mindset and passion for helping others Excellent phone etiquette and the ability to handle sensitive conversations with empathy Experience in customer service, call center, receptionist, or administrative work Comfort learning new systems quickly; Microsoft Office proficiency a plus Strong organization and attention to detail What You'll Do Handle post-delivery and survey follow-up calls, outbound campaigns, and inbound member support Educate members on Assured Care benefits and network attorney access Grow into supporting families and successor trustees through estate settlement, death claims, and amendment processing Provide backup front desk support and help coordinate office traffic, deliveries, and vendor interactions as needed This is a role where your communication skills genuinely make a difference — apply with your resume and a short note about your customer service background.