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MG
Marathon Gas Station
Cashier/Customer Service Associate
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Job Summary Join our dynamic retail team as a Cashier/Customer Service Associate, where your energy and enthusiasm will create a welcoming environment for every customer. In this role, you will be the friendly face that ensures smooth transactions, provides exceptional service, and helps customers find the products they love. Your proactive approach and attention to detail will drive sales, enhance customer satisfaction, and contribute to the vibrant atmosphere of our store. This paid position offers an exciting opportunity to develop retail skills while making a positive impact on shoppers' experiences. Duties Operate cash registers and POS (Point of Sale) systems efficiently to process retail sales transactions accurately and swiftly. Handle cash, credit card, and mobile payments with precision, ensuring proper cash drawer handling and balancing at shift end. Provide excellent customer service by greeting shoppers warmly, answering questions, and assisting with product inquiries or concerns. Conduct product demos when applicable, highlighting features and benefits to encourage upselling opportunities. Maintain store merchandising standards by stocking shelves, organizing displays, and ensuring products are well-presented. Assist in inventory management through stock replenishment and participating in stock counts to support accurate inventory levels. Demonstrate strong phone etiquette when communicating with customers or vendors via phone or email, maintaining professionalism at all times. Skills Proven experience with POS systems and cash register operations in a retail environment. Supervising experience is a plus, demonstrating leadership in guiding team members or training new staff. Ability to perform retail math accurately for transactions, discounts, and inventory adjustments. Excellent communication skills in both bilingual (if applicable) and English to serve diverse customer needs effectively. Strong customer service skills with a friendly demeanor and problem-solving attitude. Knowledge of retail store product knowledge, merchandising techniques, and grocery store operations is advantageous. Experience with upselling techniques to increase sales while maintaining customer satisfaction. This role is perfect for motivated individuals eager to grow their retail career while delivering outstanding service in a fast-paced environment. We value energetic team players who thrive on helping customers find what they need and leaving every shopper with a positive impression!