JOB Performs all duties relating to customer service, including greeting customers, agency employees, and government officials, answering telephones, providing customer information and compiling data, referrals to other agencies, research records to provide information to management and other agencies, and other duties as assigned by supervisor, other management personnel, or designated employee.

EXAMPLE OF DUTIES

The following statements describe the principal functions of this job and its scope of responsibility but shall not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including working in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Serves as the point of contact for customer service-related issues for the department. Assists customers in resolving permit deficiencies or other issues to meet compliance with applicable land use regulations. Responds to inquiries regarding land use matters and zoning verifications. Reviews and verifies zoning for residential and commercial properties. Performs data entry as needed. Responds to building permit status inquiries. Performs license verification checks for the public and contractors. Schedules inspections. Trains new employees and other agencies when necessary. Regular attendance and occasional use of County vehicle. Performs other reasonable related duties as assigned by immediate supervisor or other management personnel. Emergency Response County employees are required to report for work during a state of emergency and are subject to recall around the clock for emergency response operations which may include duties other than those specified in this job description. Employees may request an exemption from this requirement by submitting the appropriate exemption form, subject to review and approval.

SUPPLEMENTAL INFORMATION

Physical Requirements/Work Environment Requires sitting most of the day. The job involves frequent lifting and carrying up to 10 pounds, and occasionally up to 20 pounds. The job requires frequent bending, twisting, and occasional squatting, climbing, kneeling, and balancing. The job requires the completion of tasks that involve simple grasping, pushing, pulling, fine manual manipulation, and typing. The job requires normal visual acuity and field of vision, depth perception and color vision, hearing, and speaking. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Grade:

3

Salary Disclosure:

Pay rates are based on policy, education, skill, experience level and internal equity.

VETERANS' PREFERENCE

Under Section 295.07, F.S., Chapter SSA-7, Hernando County BOCC provides to veterans, that preference in appointment will be given to preference-eligible applicants.

PLEASE REVIEW THE MINIMUM REQUIREMENTS ON POSTING AND COMMUNICATE HOW YOU MEET THE MINIMUM REQUIREMENTS IN YOUR APPLICATION/RESUME. MINIMUM REQUIEMENTS MUST BE MET TO BE CONSIDERED.

All applications will be carefully reviewed to evaluate qualifications and overall suitability for the position. The relevance, scope, and length of related work experience, training, and education outlined in the application and resume will be considered during the screening process. Selected applicants will be contacted to participate in interviews. Candidates are encouraged to clearly document all pertinent experience, including relevant knowledge, skills, or abilities gained outside of traditional employment, in the additional information section of the application. Hernando County Board of County Commissioners (BOCC) is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, gender, orientation, national origin, age, marital status, veteran status, genetic information, pregnancy, disability, or any other protected characteristic as defined by law. Hernando County is a Drug-Free workplace. All employees are subject to drug testing in accordance with Federal and Florida State Law. Applicants requiring reasonable accommodations as defined by the Americans with Disabilities Act, must provide notification to the BOCC in advance to allow sufficient time to provide an accommodation.