Base Job:

As a Customer Service and Sales Representative at Hancock Seed Company, you will be responsible for providing excellent customer service and support to our customers while also contributing fully to sales efforts and ensuring customer satisfaction. Your primary duties will involve managing various customer interactions through phone calls, walk-ins, email correspondence, and live chat. Additionally, as a team, each representative will handle order processing, refunds, returns, and claims with all shipping carriers among other specific important duties. This role requires attention to detail, strong communication skills, a positive attitude and the ability to multitask in a fast-paced environment.

Duties and Responsibilities:

1.

Answering Phones:

Respond promptly and courteously to incoming calls, addressing customer inquiries, and provide 'real world' accurate solutions and product information, and assisting with orders or issues. 2.

Walk-in Customers:

Warmly greet and assist walk-in customers, provide product recommendations, and process transactions efficiently. Goal is to provide accurate information in a timely manner to all customers. 3.

Email Correspondence:

Monitor and respond timely to emails received through both personal and company email accounts, addressing customer inquiries, resolving issues, and providing assistance as needed, and generating new sales as the 'go-to' seed specialists. 4.

Lead Management:

Manage leads, opportunities, and tasks through our CRM system, ensuring timely follow-up and effective communication with potential customers. 5.

Order Processing:

Process customer orders accurately and efficiently, ensuring correct product selection, pricing, and shipping details. 6.

Refunds, Returns, and Claims:

Handle requests for refunds, returns, and claims, coordinating with relevant departments and shipping carriers to resolve issues promptly. 7.

Live Chat Support:

Provide real-time assistance to customers through live chat, addressing questions, guiding purchase decisions, and resolving issues promptly. 8.

Sales Support:

Utilize our CRM system to promptly respond to customer inquiries and generate quotes. Additionally, contribute to sales initiatives by recommending complementary products, highlighting promotional offers, and identifying avenues to enhance both customer satisfaction and revenue. 9.

Product Knowledge:

Develop and grow a comprehensive real world understanding of our seed products, including features, benefits, and usage recommendations, to effectively assist customers and drive sales. 10.

Customer Satisfaction:

Strive to ensure high levels of customer satisfaction by providing personalized and efficient service, resolving issues promptly, and maintaining a positive and professional demeanor at all times. Provide a true 'farmer direct' experience they can only receive at Hancock Seed. 11.

Documentation:

Maintain accurate records of customer interactions, orders, and resolutions within our CRM system, ensuring thorough documentation for future reference and analysis and clear team communication. 12.

Continuous Improvement:

Identify opportunities for process improvement, customer service enhancements, or sales strategies, and contribute innovative ideas to optimize departmental efficiency and effectiveness on a global scale. The goal is to be the #1 global seed supplier. This role is crucial in maintaining strong customer relationships while growing a book of business and driving sales growth for Hancock Seed Company. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to thrive in a dynamic and fast-paced environment with strict self-government to ultimately meet and exceed monthly sales goals.

Pay:

$18.00 - $25.00 per hour Expected hours: 45.0 - 48.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person