A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
JOIN OUR TEAM AS A PERMITTING TECHNICIAN I - CUSTOMER SERVICE
This role involves responsible clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County. Provides a professional and courteous response via telephone and on-line. Answers customer questions concerning which construction activities and projects require permitting. Assists citizens with inquiries, complaints, investigations, billing questions and account information. Provides specific information about procedures, regulations, fees, ordinances, permits, plans, billing, licensing services and codes. Determines the types of permits required for construction activities and projects proposed by applicants. Accepts and reviews permit applications for completeness and accuracy. Verifies property Parcel Identification Numbers and job site street addresses. Identifies what reviews must be completed by Pasco County before a permit may be issued and identifies the office responsible for performing the review. Determines approvals from other government agencies and makes referrals as necessary. Calculates review fees and notifies applicant. Prepares procedures for processing permit applications. Expedites the processing of permit applications where problems have been identified. Processes monetary transactions and balances out all monies collected against accounting screens. Establishes and maintains files and records. Performs data entry and retrieval using a computer software application. Performs related work as required. Knowledge of general office practices and procedures. Ability to use computer systems in researching reference files. Knowledge of Pasco County's policies and procedures concerning application review and permit issuance. Familiarity with the construction trades and real estate. Ability to interpret construction plans, deeds, and site plans. Ability to answer questions and review permit applications in a customer service environment. Ability to make decisions and work without close supervision. Ability to operate a personal computer, calculator and other office equipment. Have good phone etiquette.
PHYSICAL SKILLS/WORKING CONDITIONS
Ability to communicate effectively using verbal, written, and visual communication. This position works primarily remote and is predominantly sedentary. •
Note:
Upon staffing shortages employee must be prepared to work in one of the other outer offices and provide their own transportation. Also, upon Emergency Operations Center Activation, employees must be prepared to work additional hours and job duties
EDUCATION, TRAINING AND EXPERIENCE
Graduation from high school or possession of an acceptable equivalency diploma. One (1) year of experience in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies. One (1) year of experience in customer service duties involving frequent public contact.
LICENSES, CERTIFICATIONS OR REGISTRATIONS
Must possess a valid Florida driver's license. Notary public or ability to obtain commission as a notary public within nine (9) months from the date of hire is preferred.
ADA STATEMENT
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
DRUG-FREE WORKPLACE
Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES
All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.
VETERANS' PREFERENCE
Under Section 295.07, F.S., Chapter 55A-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.
PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR
