A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Monday to Friday, 8:00 AM - 5:00 PM EST (40 hours per week) About Us Miami First Remodeling Corporation is a fast-growing, high-end residential construction company serving Palm Beach, Broward, and Miami-Dade counties. Since 2006, we have specialized in upscale home remodeling and additions, delivering projects ranging from $100K to $1M+, including luxury kitchens, bathrooms, room additions, and complete home renovations. We take pride in delivering exceptional craftsmanship and a seamless design-build experience. Position Overview We are seeking a driven and persuasive Rehasher / Customer Re-Engagement Specialist to reconnect with leads and customers to create new sales opportunities. In this role, you will follow up on web inquiries, Facebook, Instagram, phone calls, and other inbound leads to book first appointments. Additionally, you will contact customers after their initial meeting to schedule second appointments, revive inactive leads, and recover deals that did not close. This position requires an excellent communicator with strong persuasion and relationship-building skills who can rebuild trust, overcome objections, and bring customers back to the table, turning missed opportunities into sales.
Key Responsibilities Inbound Lead Follow-Up:
Reach out promptly to web inquiries, social media leads (Facebook, Instagram), phone calls, and other inbound inquiries to secure first appointments.
Pipeline Management:
Contact customers following their initial meetings to schedule second appointments and advance them through the sales funnel.
Lead Revival:
Actively track down and re-engage inactive leads to breathe new life into past opportunities.
Deal Recovery:
Reach out to prospects whose deals did not close, utilizing strong objection-handling techniques to bring them back to the table.
Relationship Building:
Rebuild trust, understand customer hesitations, and effectively position our high-end remodeling services to turn missed opportunities into closed sales. Key Requirements & Qualifications Proven experience in sales, telemarketing, customer service, or lead generation (construction or home improvement industry experience is a strong plus). Exceptional verbal and written communication skills. Strong persuasion, negotiation, and objection-handling capabilities. Highly organized with the ability to manage multiple leads across various channels (phone, email, social media). Self-motivated, target-driven, and professional. Bilingual (English/Spanish) skills are an advantage.
What We Offer Competitive Pay:
$15.00 / hour with bonus and opportunities for growth
Full-Time Schedule:
Monday through Friday, 8:00 AM to 5:00 PM EST.
Dynamic Environment:
Be part of a fast-growing, well-established residential remodeling company in South Florida.
Supportive Culture:
Work alongside a professional and team-oriented staff. How to
Apply:
This is a great opportunity with a growing company. If you are interested, you may call or text us directly at 786-849-0067, or submit your resume through Indeed for consideration!
