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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Customer Service Representative at Insight Global Customer Service Representative at Insight Global in Deerfield Beach, Florida Posted in about 13 hours ago.
Type:
full-time
Job Overview:
Insight Global is seeking an CSR for its client who is a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States. This role will be located in Deerfield Beach, Florida.
Responsibilities Include The Following:
Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow up of product returns and load diversions Use problem solving techniques to resolve issues, know when to engage others Use of SAP, JWS, and Systech software Set up and maintain customer master price list for external and internal sales in multiple systems Maintain all customer master files as it pertains to fuel surcharge, freight, set up of new ship to locations Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters Copy, file, search archives and retrieve tickets for assigned accounts
Must Haves:
2-3 years administrative experience and Associates Degree/Bachelor's Degree preferred Strong Customer Service or accounting related experience preferably in a Sales environment Analytical and communication skills to deliver best results Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP) A good listener, ability to solve problems with minimal supervision High energy and proactive when a customer needs assistance, often delivering more than what was required Strong team concept skills required Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required Ability to prioritize work projects Flexible, interested in trying new techniques; coachable