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EM
Everything Medicare, LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Customer Service Representative Everything Medicare, LLC - 4.5 Deerfield Beach, FL Job Details Full-time $60,000 - $80,000 a year 10 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Computer operation Customer communication Medicare High school diploma or GED Attention to detail Customer support Technical Proficiency Full Job Description Job Description Everything Medicare is seeking a Customer Service Representative to join our team. In this role, you will use strong communication and active listening skills to understand customer needs, resolve concerns, and provide an exceptional client experience. As part of our proactive support team, you'll help address issues quickly and offer feedback that enhances customer satisfaction and retention. Comprehensive training on our services will be provided so you can confidently support and educate our customers. Key ResponsibilitiesCustomer Support Provide a high level of customer satisfaction through proactive communication, active listening, and effective problem resolution. Address customer inquiries and concerns promptly, offering clear and informed solutions. Educate customers on the value, features, and benefits of company services and plan options. Gather and share feedback on customer needs and experiences to support improvements in service quality and retention. Operational and Administrative Support Review, verify, and process documentation for accuracy and compliance with company and CMS guidelines. Maintain accurate customer records and assist with reporting tasks. Collaborate with internal teams to ensure a smooth and efficient customer experience. Identify opportunities to improve workflow processes for greater efficiency and effectiveness. Requirements and Qualifications High school diploma Experience in customer service, support, or issue resolution Computer proficiency Strong communication and interpersonal skills Ability to work independently and collaboratively Detail-oriented with a strong focus on customer satisfaction Goal-driven with the ability to meet performance targets