Job Overview We are seeking a proactive and detail-oriented RMA & Customer Service Assistant Duties Manage the full RMA /Warranties process from the customer request, contacting vendor, follow up statuses until each RMA is completely solved. Creates service request in SAP for incoming RMAs. Coordinate with customers the RMA procedures according to the company policies demands gathering all required supporting documentation. Process the RMA request to supplier the RMAs according to the customer Provide customers with RMA numbers and instructions for returning products once approved by the factory. Once solved, create vendor and customer returns in SAP. Coordinate with warehouse the reception of replacement material from factory and shipping to customers Coordinate with customers the shipping of defective material directly to the vendor. Add follow up notes in SAP and update the RMA summary spreadsheet. Monitor and follow up with factory and customers the status of pending RMAs Communicate with accounting and warehouse to solve issues and prevent any misunderstanding. Attend weekly meetings with Finance and the warehouse to follow up on each RMA until it is solved. Perform additional duties as required and or requested as needed. Review the inbound reports as per POs with models and quantities received to identify completed orders and send packing to the warehouse and advise the customer. If partials are received, inform CS to send status to the customer via Teams. CS responsibe for all 2 Accounts - Process orders, send status, dispatch orders, prepare shipping documents. CS data entry. Add internal PO numbers and request dates to the sales orders on SAP CS Prepare shipping documents, packing list, BOL, SLI and Invoice as needed. CS Answer income calls as needed. Learn and execute all CS processes to be able to process orders, send status to the customers and dispatch orders as needed. Backup of Customer Service.

Pay:

$20.00 per hour

Benefits:

Paid time off Retirement plan

Work Location:

In person