Summary of position: The Call Center Associate is a customer-focused, detail oriented role. This position is adept at providing outstanding customer service, complaint resolution and troubleshooting issues.

Essential Job Duties & Responsibilities:

Initiate and answer calls to clients to gain knowledge about customer needs, complaints and concerns. Respond efficiently and accurately to customers, offering possible solutions, and ensure customers feel supported and valued. Engage in active listening with customers, confirm or clarify information and diffusing angry customers as needed. Build lasting relationships with customers and other call center team members based on trust and reliability. Utilize software, databases, scripts and tools appropriately. Strive to meet or exceed call center metrics while providing excellent customer service. Suggest sales or recommendations for products or services that may better suit customer needs. Participate in training opportunities. Adhere to company policies and procedures.

Required Skills and Abilities:

Ability to comprehend and follow through with instructions and tasks. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks. Ability to function well in a high-paced and at times stressful environment. Ability to manage complaint resolution.

Education and Experience:

High school diploma or equivalent. College level courses, preferred. Fluency in multiple languages, preferred. Proven understanding of company products, services and policies. Exceptional customer service, active listening and professional phone voice. Proficient with computers, CRM software and typing skills Ability to ask prying questions and diffuse tense situations. US work authorization

Required Licenses or Certifications:

None Work Environment/Expectations:

Office based role. Background noise from coworkers, vehicles and various tools is expected. Maintain regular, punctual attendance.

Physical Requirements :

Bending and sitting for extended periods of time is expected. Regular use of computer keyboard and telephone. Ability to lift and carry at least 15 pounds routinely. Must be able to talk, listen and speak clearly. Use of fine motor skills is expected. Why Work at St Lucie Battery & Tire? Competitive pay Medical insurance Dental insurance Vision insurance Life insurance 401k PTO Vacation Opportunities for career advancement Ongoing training and professional development Supportive team-oriented work environment Family-owned company with strong community values Multiple locations throughout the Treasure Coast