Job Overview Air Commanders Heating & Air Co. is seeking a friendly, organized, and dependable Customer Service Representative / Dispatcher to join our growing team! This position is the heart of our office operations. The ideal candidate will provide excellent customer service while helping coordinate appointments, communicate with technicians, and ensure our daily schedule runs smoothly. We are looking for someone who is reliable, professional, organized, able to multitask, and comfortable working in a fast-paced environment . Responsibilities Manage incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard Provide prompt, accurate responses to customer inquiries via phone, email, or in person, demonstrating excellent phone etiquette and communication skills Utilize office management software and productivity tools such as Microsoft Office, spreadsheets, and data entry systems to document interactions and update client records Assist with clerical tasks including filing, proofreading, calendar management, and maintaining organized records to support daily office operations Support front desk operations by greeting visitors, managing appointments, and directing clients efficiently Handle basic troubleshooting of technical issues related to computer literacy or office equipment to ensure smooth workflow Collaborate with team members on administrative projects that enhance customer support services and office productivity Keep customers informed regarding appointment times and technician arrival windows Make outbound calls to customers when necessary Follow up with customers regarding unscheduled work, appointments, and service needs Enter accurate customer and job information into our company software Assist with maintaining the daily technician schedule Skills Previous customer service experience preferred Dispatching or scheduling experience is a plus, but not required Strong communication and phone skills Excellent organizational and multitasking abilities Ability to remain calm and professional in a fast-paced environment Comfortable using computers and learning new software Strong attention to detail Dependable with reliable transportation Positive attitude and ability to work well with a team Ability to take direction and follow company procedures The ideal candidate is someone who takes pride in their work and understands the importance of being dependable and professional. Because this position plays a major role in our daily operations, attendance, punctuality, communication, and reliability are extremely important . We are looking for someone who can think quickly, stay organized when things get busy, and provide every customer with an excellent experience.

Job Type:

Full-time Schedule:

Monday-Friday Experience:

Customer service:

Preferred Dispatching/Scheduling:

Preferred Work Location:

In person

Pay:

$18.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

401(k) Dental insurance Paid time off Retirement plan People with a criminal record are encouraged to apply

Education:

High school or equivalent (Required)

Work Location:

In person