A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Call Center Quality Control Specialist Here Sure Protect Hollywood, FL Job Details Full-time $40,000 - $45,000 a year 4 hours ago Qualifications Incident reporting compliance Teamwork Incident management Quality reports Analysis skills Attention to detail Management reporting CRM system proficiency Quality audits Incident report writing Analytical thinking Full Job Description Protect the Integrity of the
Sales Floor:
Quality Control & Compliance Specialist Wanted!
Location:
Hollywood, FL (In-Person)
Department:
Quality Control (Internal Compliance & Administrative Unit)
Employment Type:
Full-Time, W2 Employee Are you analytical, highly organized, and committed to operational integrity? Do you have a sharp eye for detail and a knack for keeping high-energy environments compliant and accountable? We are expanding our internal compliance operations at our fast-paced life insurance sales headquarters in Hollywood, FL . We are looking for a sharp, objective Quality Control (QC) Specialist to monitor agent performance, audit call recordings, and enforce strict CRM and regulatory discipline. If you thrive in an environment where compliance protects both the consumer and the company, this is your opportunity to play a vital oversight role on our leadership team. What You Will Do (Key Responsibilities)
Call & Interaction Auditing:
Routinely review and evaluate recorded sales calls to measure compliance adherence, script accuracy, and proper disclosure protocols.
CRM & Data Discipline:
Audit agent workflows within the CRM to ensure accurate pipeline notes, proper lead dispositioning, and clean data maintenance.
Performance Monitoring:
Track agent adherence to internal operating procedures, compliance guidelines, and quality assurance standards.
Incident Reporting:
Document compliance discrepancies, flag risk areas, and formally issue objective Incident Reports to management for corrective action.
Cross-Department Collaboration:
Work closely with sales managers and training teams to identify coaching gaps and reinforce compliant sales behavior. What We Are Looking For (Requirements)
Experience:
1-3 years of experience in Quality Control, Compliance, Risk Management, or Audit (experience within insurance, financial services, or high-volume call centers is strongly preferred).
Detail-Oriented & Objective:
Exceptional listening and analytical skills with an uncompromising commitment to accuracy and ethical standards.
Tech-Savvy:
Comfortable navigating CRMs, call-recording software, and internal tracking databases.
Strong Communicator:
Ability to write clear, concise incident reports and communicate compliance metrics professionally with management.
Location:
Must be able to work on-site at our Hollywood, FL office. Why Join Us?
Competitive Compensation:
Stable W2 salary commensurate with experience.
Career Growth:
Join a scaling organization with a clear path for compliance and operational leadership.
Dynamic Culture:
Be a core pillar of a high-energy, fast-growing company where your oversight directly drives operational excellence. Ready to safeguard quality and compliance? Apply today to join our growing team in Hollywood, FL!
