A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Call Center Representative (Appointment Setter - Bilingual Required)
Location:
Pembroke Pines, FL (On-site)
Schedule:
Part-Time |
Weekends Required Shifts:
10:00 AM-7:00 PM or 11:00 AM-8:00 PM
MUST HAVE CALL CENTER EXPERIENCE
Compensation:
$17.00/hour + Performance-Based Bonuses Join Florida Home 360 - South Florida's Premier Roofing, Impact Window, and Door Experts Florida Home 360 is a trusted leader in roofing, impact windows, and doors , proudly serving homeowners across South Florida. Our mission is to provide high-quality, energy-efficient solutions that protect and enhance homes while delivering an exceptional customer experience. As we continue to grow, we are seeking motivated and professional bilingual Call Center Representatives to join our in-office team in Pembroke Pines, FL . This is a high-impact, customer-facing role focused on setting appointments for our in-home design consultations. Position Overview The Call Center Representative is responsible for handling a high volume of inbound and outbound calls, engaging with potential customers, and scheduling qualified appointments for our design team. This position requires excellent communication skills, attention to detail, and a results-driven mindset. Key Responsibilities Conduct outbound calls and manage inbound inquiries to schedule in-home consultations Clearly communicate our roofing, impact window, and door services to prospective customers Qualify leads and book appointments based on location and team availability Accurately enter and manage lead data within our CRM system Meet or exceed daily and weekly performance metrics Collaborate with internal departments to ensure a seamless customer journey Qualifications Bilingual in English and Spanish is required Prior experience in a call center or fast-paced customer service role Strong communication, listening, and interpersonal skills Appointment-setting or home improvement industry experience is a plus Reliable, goal-oriented, and able to work evenings and weekends Proficiency with CRM systems is preferred What We Offer $17.00/hour base pay + performance-based bonuses Full-time schedule with consistent hours Opportunities for advancement within a growing company Supportive team environment with ongoing training A chance to represent a reputable brand making a real difference in South Florida homes Apply Today If you're a driven, bilingual professional with a passion for customer service and a desire to grow with a respected company, we encourage you to apply and join the Florida Home 360 team.
Job Type:
Full-time Pay:
From $17.00 per hour Ability to
Commute:
Hollywood, FL 33029 (Required) Ability to
Relocate:
Hollywood, FL 33029: Relocate before starting work (Required)
