NATIONAL EXPRESS WASH HOLDCO LLC

Lauderhill, FL Job Details Part-time 13 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off 401(k) 4% Match On-the-job training Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Customer communication

Full Job Description Level:

Frontline |

Hourly Department:

Site Operations

THE ROLE

At El Car Wash, we don't just serve customers — we create standout experiences that keep them coming back. As a Customer Experience Advisor, you are the face of EL. You combine genuine service energy with real sales drive — converting every interaction into membership growth and every visit into lasting loyalty.

WHAT YOU'LL OWN

Set the tone from the start

Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. Drive membership growth
Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. Turn service into sales
Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it. Handle the hard moments
Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. Keep the site sharp
Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area. Capture what matters
Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively.

WHAT YOU BRING

Reliable attendance and professional image — you show up on time, polished, and ready Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments Proven ability to build rapport quickly and influence without being pushy Goal-oriented and results-driven — you know your numbers and you care about hitting them Strong empathy paired with sales drive — you read the customer and adjust accordingly Confident handling complaints and concerns on the spot — you resolve, you don't deflect Comfortable with POS systems and site technology Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions Prior sales, retail, or hospitality experience is a plus Bilingual (English/Spanish) — strong plus in South Florida markets

HOW YOU SHOW UP

—

ECW COMPETENCIES

Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly. Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed. Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment. Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately. Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. Why El Car Wash Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off.

WHAT YOU'LL GET

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