Do you enjoy turning frustrated customers into satisfied ones? Are you someone who takes pride in solving problems and creating positive experiences? If so, this Spanish Bilingual Customer Service Representative role in Maitland, FL could be a great fit for you. Join AllianceOne, a Teleperformance company, where your ability to listen, empathize, and resolve issues makes a real impact. You'll help customers navigate account questions, toll invoices, technical issues, and DMV registration holds while making every interaction professional and supportive. Pay & Benefits Spanish bilingual pay: $20.50 per hour We support you so you can focus on delivering great experiences: Medical, dental, and vision insurance 401(k) eligibility after 90 days Paid time off Health Savings Account (HSA) and Flexible Spending Account (FSA) options Optional Daily Pay Employee Assistance Program (EAP) Health benefits begin on the first day of the month following your hire date, or on your hire date if you are hired on the first day of the month. Work Schedule (40 hours/week) You will work 5 days per week within the following schedule: Monday through

Friday:

10:45 AM to 7:15

PM Saturday:

8:00 AM to 4:30 PM Sunday off, plus Tuesday, Wednesday, or Thursday off, assigned based on staffing needs Training (First 2 Weeks): Monday through

Friday:

10:45 AM to 7:15

PM Location:

Maitland, FL 32751 What You'll Do As a Spanish Bilingual Customer Service Representative , you will: Handle inbound calls about accounts, toll invoices, technical assistance, and DMV registration holds Identify each customer's needs and guide them toward the right solution Listen actively, show patience and empathy, and build rapport over the phone Explain information clearly, including difficult or unwelcome updates, with tact and professionalism Navigate multiple systems while staying focused on the customer Meet productivity, schedule adherence, and quality standards while following client guidelines and applicable rules Adapt to changes and assist with special projects as needed What You Bring You're someone who thrives on helping others and finding solutions.

You bring:

Fluency in Spanish and English (required) Previous customer service experience, with high-volume call center experience a plus Professional verbal and written communication skills The ability to stay calm, think critically, and solve problems Strong computer and typing skills, including the ability to navigate multiple systems during calls Reliable attendance, a strong work ethic, and a self-motivated approach The ability to work well with a team and serve customers from diverse backgrounds Additional Requirements Completion of a typing/keyboarding test Ability to pass a criminal background check and drug screening Vehicle tag check, with all outstanding toll violations paid before employment begins Why This Role Fits You You take pride in helping people understand their options and resolve problems. If you enjoy meaningful conversations, working with a team, and using your bilingual skills to support customers, this role gives you the opportunity to make a difference with every call. Apply today to become a Spanish Bilingual Customer Service Representative in Maitland, FL . AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please email recruiting@allianceoneinc.com.

Job Type:

Full-time Pay:

$20.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Referral program Vision insurance

Language:

Spanish (Preferred)

Work Location:

In person