Customer Service Representative- Heavy Equipment Parts

Job Overview We are seeking a dynamic and detail-oriented Customer Service Representative specializing in Heavy Equipment Parts to join our team. In this role, you will serve as the vital link between our customers, suppliers, and internal teams, ensuring seamless communication and efficient handling of heavy equipment parts orders. Your expertise will help drive customer satisfaction, optimize inventory management, and support our supply chain operations. If you thrive in a fast-paced environment and have a passion for heavy equipment and automotive systems, this is the perfect opportunity to advance your career while making a tangible impact. Duties Provide exceptional customer service by assisting clients with inquiries related to heavy equipment parts, OEM (Original Equipment Manufacturer) specifications, and order status updates. Manage order processing through advanced order management systems and ERP (Enterprise Resource Planning) platforms, ensuring accuracy and timely fulfillment. Collaborate with suppliers and vendors to coordinate procurement management, sourcing, and negotiation of parts to meet demand planning requirements. Maintain detailed inventory control by utilizing warehouse management systems, CMMS (Computerized Maintenance Management System), and AS400 databases. Support shipping & receiving operations, including verifying shipments, coordinating logistics, and ensuring proper documentation for shipping and receiving activities. Assist with pricing strategies, demand forecasting, and procurement processes to optimize supply chain efficiency. Utilize mechanical knowledge and automotive diagnostics skills to identify parts compatibility, troubleshoot issues, and support automotive repair or dealership service needs. Enter data accurately into inventory databases while maintaining meticulous records of purchase orders, supplier communications, and inventory levels. Contribute to warehouse experience initiatives by supporting inventory management practices such as stock rotation, cycle counts, and equipment repair coordination. Experience Proven experience in supply chain management or procurement within heavy equipment or automotive industries. Familiarity with warehouse management systems, ERP platforms (such as SAP or Oracle), and order management software is highly desirable. Hands-on experience with automotive diagnostics, auto body repair processes, or dealership service environments is a plus. Prior work involving shipping & receiving procedures, inventory control, or logistics operations enhances your fit for this role. Knowledge of OEM parts sourcing, sourcing strategies for heavy equipment components, and negotiation skills are beneficial. Mechanical aptitude combined with familiarity in manufacturing or HVAC systems supports effective troubleshooting and parts identification. Strong data entry skills along with attention to detail ensure accurate recordkeeping across multiple platforms like AS400 or CMMS systems. Certification in forklift operation or warehouse safety protocols is advantageous but not mandatory. Join us to be part of a vibrant team dedicated to delivering top-tier customer service in the heavy equipment parts industry!

Pay:

From $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person