An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Full-Time About Us At Street Legal Golf Carts, we specialize in providing high-quality, street-legal golf carts and low-speed vehicles (LSVs) that enhance lifestyles and deliver exceptional value. As one of the largest and fastest-growing companies in the region, with showrooms in Miramar Beach, Santa Rosa Beach, and Pensacola, we pride ourselves on our customer-first philosophy, innovation, and a commitment to excellence. Job Overview We're hiring a service advisor for our golf cart and LSV service department at our Miramar Beach location. This is a perfect role for an experienced and customer-centric individual who thrives in a fast-paced and exciting environment, and provides the opportunity for a successful employee to grow with the company over time. While prior experience with golf carts is a plus, we also encourage applications from those who are excited about the prospect of coming in and learning. Key Responsibilities Answer incoming calls and respond to customer inquiries promptly and professionally Greet customers in person, listen to their concerns, and accurately document vehicle issues Write up repair orders and prepare clear, accurate estimates for parts and labor Cultivate ongoing relationships with repeat customers Explain recommended services and repairs to customers in plain language and obtain approval before work begins Coordinate daily scheduling and workflow with technicians to keep jobs moving and meet promised completion times Provide customers with timely status updates throughout the repair process Process payments, finalize invoices, and manage billing and warranty paperwork Order parts as needed and coordinate with suppliers on availability and pricing Follow up with customers after service to confirm satisfaction Maintain accurate, organized records in the shop management system Help resolve customer concerns or complaints with professionalism and sound judgment Qualifications 3+ years of experience in a service advisor, service writer, or customer-facing automotive role (preferred) Strong verbal communication skills and a professional, friendly manner Basic mechanical knowledge — enough to understand and explain common repairs and maintenance Comfortable multitasking in a fast-paced environment (phones, walk-ins, and scheduling at once) Organized, detail-oriented, and reliable with billing and paperwork Experience with shop management software a plus Physical ability to remain on your feet and move around for extended periods of time Ability to drive a truck and trailer is a plus Must be available on Saturdays and some Sundays during the busy season (spring and summer) Benefits Comprehensive health, dental, and vision insurance. 401K with company matching Opportunities for professional development and career advancement within a growing company Competitive wage commensurate with experience level Process Applications are reviewed on a rolling basis, and qualified candidates will be contacted for the next steps. We look forward to welcoming you to our team!
Job Type:
Full-time Pay:
$18.00 - $26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Ability to
Relocate:
Miramar Beach, FL 32550: Relocate before starting work (Required)
