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Valente Sales

Customer Service Associate

Pay: $18/hr

Posted: 1 week ago

Location: Naples, FL (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/12/2026

Career Insights for Customer Service Representative (General)

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Based on Florida data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Job Summary We are looking for an empathetic, organized, and proactive Customer Service Associate to join our customer support team. In this role, you will be the primary point of contact for our customers across our online platforms, ensuring a seamless, high-quality support experience. You will play a vital role in resolving day-to-day order issues—including returns, damaged items, missing packages, and late deliveries—while turning customer inquiries into positive experiences.

Key Responsibilities Multichannel Customer Support:

Respond promptly, professionally, and courteously to customer inquiries via email, live chat, social media messaging, and ticket management systems.

Issue Resolution & Troubleshooting:

Investigate and resolve common customer order issues, including processing returns/exchanges, handling damaged or missing items, and resolving late shipments.

Logistics & Carrier Coordination:

Work closely with shipping carriers and internal warehouse teams to track shipments, file claims for lost/damaged goods, and expedite delayed orders.

Policy Compliance:

Follow company policies regarding refunds, replacements, store credit, and return windows while using good judgment to de-escalate customer concerns.

Customer Feedback:

Identify recurring product or shipping issues and report them to management to help improve operational processes and customer satisfaction.

Qualifications & Skills Experience:

1-3 years of experience in customer service, e-commerce support, or online chat/helpdesk operations.

Communication:

Exceptional written communication skills with strong grammar, tone control, and empathy.

Problem-Solving:

Strong critical thinking abilities to troubleshoot shipping/order problems quickly and efficiently.

Platform & Software Familiarity:

Experience using customer service tools (e.g., Zendesk, Gorgias, Freshdesk) and e-commerce platforms (e.g., Shopify, Amazon Seller Central, WooCommerce) is highly preferred.

Detail-Oriented:

High attention to detail when managing order records, refunds, and support notes.

Time Management:

Ability to multitask, manage high message volumes, and meet ticket resolution response time goals.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Work Location:

In person