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Responsibilities:

Provide customer service and administrative support in the document-preparation services industry, specifically in connection with immigration application support. Respond to client inquiries and provide general information regarding services and required documentation by phone, email, and messaging platforms, primarily in Portuguese. Provide status updates and assist with customer satisfaction matters. Enter and update client information in company systems, schedule appointments, coordinate communications between clients and internal staff, and follow up regarding missing information or documents. Prepare routine correspondence, respond to client requests, maintain accurate records of communications and interactions, and perform general customer service and administrative support duties. Use computers, telephones, and standard office equipment in the performance of assigned duties.

Education:

High School Diploma or GED Experience:

6 months of experience in customer service, administrative support, or a related field

Language:

Fluency in Portuguese preferred due to the companys primarily Portuguese-speaking client population.