Job Summary We are seeking a dynamic and energetic Customer Service Representative (CSR) to join our team! In this vital role, you will serve as the representative taking bank complaints and providing exceptional customer support and client service. Your enthusiasm, communication skills, and technical proficiency will help ensure every customer interaction is positive, efficient, and memorable. This paid position offers an exciting opportunity to develop your sales and support skills in a fast-paced environment while making a real difference in our clients' experiences. Responsibilities Respond promptly to customer inquiries via phone, demonstrating excellent phone etiquette and communication skills. Provide comprehensive customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and professionalism. Handle inbound calling only. Maintain accurate data entry records using Microsoft Office tools and other computer systems to ensure seamless client communication. Assist with client services by addressing concerns, resolving problems efficiently, and escalating issues when necessary. Organize and prioritize tasks effectively to meet customer needs while maintaining high levels of organizational skills. Experience Previous call center experience or customer service background is highly preferred. Demonstrated proficiency with office applications and general computer skills. Strong written and verbal communication skills with the ability to adapt to changing situations or concerns. Familiarity with data entry tasks, client communication protocols. Join us as a CSR and become an essential part of a vibrant team dedicated to delivering outstanding service! Your enthusiasm for helping others combined with your technical aptitude will drive success in this engaging role—where every interaction counts!

Pay:

$19.00 - $24.00 per hour Expected hours: 40.0 per week

Work Location:

In person