Plant City , United States We are seeking a Customer Support - Billing team member who enjoys helping customers, solving problems, and making sure billing and account issues are handled accurately and professionally. In this role, you will work directly with customers by phone and email to answer billing questions, assist with payments, resolve account concerns, and coordinate with internal departments when additional follow-up is needed. We are looking for someone who communicates well, stays organized, takes ownership of problems, and can provide a great customer experience—even when the conversation involves a past-due balance or complicated billing issue. Customer Relationship Personal Evolution Autonomy Administrative Work Technical Expertise Responsibilities Customer Support & Resolution Billing & Account Questions Accounts Receivable Follow-Up Payments, Credits & Adjustments Collections Support Account Documentation & Follow-Through Must Have 2+ Years Customer Service & Billing Experience Strong Phone & Email Communication Attention to Detail & Accuracy Professional Problem-Solving Skills Comfortable Handling Payment Conversations Nice to have Bilingual English/Spanish Accounts Receivable or Collections Experience Propane, HVAC, Plumbing or Utility Experience Payment Processing Experience Strong Analytical Skills What's great in the job? At Propane Ninja, our culture is rooted in four core values: Over Deliver, Take Ownership, Growth Mindset, and Team Player. Make a direct impact on the customer experience Develop valuable billing and accounts receivable skills Work with a supportive team that values ownership and follow-through Opportunities for professional growth and advancement Hands-on training and mentorship Real responsibilities in a growing company What We Offer Each employee has the opportunity to make a real contribution to our success. We provide the tools, training, and support needed to grow within the role and take on greater responsibility over time. Compensation Competitive salary of $47,840-$52,000 , based on experience. Benefits Health insurance, paid time off, dental, vision, and 401(k) eligibility. Training & Growth Hands-on training, professional development, and advancement opportunities. Team Environment Supportive team culture focused on ownership, growth, and collaboration.