Hope Enterprises is the leading hidden countertop support company in the industry. We're passionate about delivering quality products and exceptional service, and we pride ourselves on our commitment to customers from the moment they place an order to the moment it arrives at their door. We're looking for a dependable, detail-oriented Sales and Customer Service Representative to join our team. If you enjoy talking with customers, have a knack for administrative work, and want to help turn inquiries into new business, we'd love to hear from you!

RESPONSIBILITIES

Answer incoming sales calls, learn what each caller needs, and guide them toward the right products and solutions Read and interpret blueprints and project plans to identify product needs and prepare accurate quotes Send timely, professional follow-up emails to leads and customers on quotes, questions, and next steps Reach out to potential clients to introduce our products, generate leads, and build new business relationships Track leads, quotes, and follow-ups so no opportunity slips through the cracks Respond to customer inquiries via phone, email, and/or chat in a friendly, timely manner across platforms Assist customers with custom orders, order questions, tracking updates, and general product information Choose shipping methods and print labels and packing slips using shipping software Prepare paperwork for freight shipments, ensuring accuracy Coordinate with shipping/freight carriers (e.g., UPS, FedEx, Southeastern) for pickups and deliveries Other office-related duties

QUALIFICATIONS

5+ years of relevant experience in a sales role Ability to read and interpret blueprints or construction/project drawings (or willingness to learn); experience in construction, building supply, or a related industry is a plus Comfortable making outbound calls and emails to prospective clients Excellent oral and written communication skills Friendly, can-do energy that reflects well on our customers Proficient computer skills and ability to operate general office equipment, including basic Excel/Google Sheets functions

Job Type:

Full-time Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Sales:

5 years (Required)

Language:

Spanish (Preferred)

Work Location:

In person