Job Overview We are seeking a dynamic and enthusiastic Guest Services Representative to join our vibrant hospitality team! In this role, you will be the welcoming face of our property, ensuring every guest receives exceptional service from the moment they arrive. Your energetic approach and attention to detail will create memorable experiences, foster guest loyalty, and uphold our reputation for outstanding hospitality. This paid position offers an exciting opportunity to develop your skills in a fast-paced, guest-focused environment while contributing to a positive and lively atmosphere. Duties Greet guests, owners and vendors warmly on the phone and in person and assist as needed using various software platforms specific to the vacation rental industry. Coordinate an expedient and appropriate resolution to guest issues, needs, and special requests before, during, and after their trip to St. George Island through effective customer service, problem-solving and clear communication. Manage reservations efficiently, including modifications and cancellations, utilizing vacation rental software. Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly and accurately Maintain detailed records of guest interactions, complaints, and resolutions to ensure high-quality service delivery Is prepared to act on behalf of SGIV during and after crisis situations such as power outages, hurricanes, etc. Skills Excellent phone etiquette and communication skills for handling reservations, inquiries, and guest concerns via phone or in person Deep understanding of company procedures and guest relations best practices Ability to solve customer service problems quickly while maintaining professionalism and friendliness Experience with night audit processes is a plus for managing end-of-day financial reconciliation Demonstrated ability to work in a fast-paced environment with energy and enthusiasm Join us as a Guest Services Representative and become an integral part of creating memorable stays for our guests! Your dedication to hospitality excellence will shine through every interaction, making each guest's experience truly exceptional.

Pay:

$18.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person