Job Description Help for Job Description. Opens a new window. The Client Services Coordinator is responsible for cultivating strong customer satisfaction and loyalty by facilitating communication between the company and its customer's post-purchase. Acting as the primary point of contact, addressing inquiries, resolving issues, and delivering a seamless, positive customer experience. This role is instrumental in nurturing customer relationships, ensuring satisfaction, and fostering brand loyalty, ultimately contributing to the company's growth and success.

Requirements:

High School Diploma or Equivalent

• Valid Driver's License
• Proficient with Microsoft Suite (PowerPoint, Excel, Word)
• Strong Written & Verbal Communication
• 2+ Years in a Customer Service or Administrative Role
• Experience with a

POS or CRM System Job Duties:

Serve as the primary point of contact for new and existing clients, ensuring a positive client experience through all interactions.

• Respond to client inquiries, concerns, and feedback via various communication channels.
• Handle challenging customer situations with timeliness, empathy and professionalism, de-escalating conflicts and ensuring a positive client experience.
• Investigate and resolve customer issues, complaints, or problems efficiently, striving for first-contact resolution whenever possible. Collaborate with relevant teams to provide solutions.
• Develop and implement strategies to maintain strong client relationships, including regular follow-ups and satisfaction surveys.
• Gather and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience. Relay this feedback to the appropriate departments.
• Advocate for the client within the organization, ensuring their voice is heard and their needs are addressed. Work closely with product development, technical support, marketing, and sales to align strategies with client expectations and issue resolution.
• Assist with planning and executing events like demonstrations, trade shows, and open houses to showcase products & services.
• Arrange product demonstrations, service appointments, and client training sessions on laser equipment usage.
• Liaise between clients and technical support to address inquiries about product troubleshooting, and maintenance.
• Suggest and implement innovative approaches to enhance the overall client experience and streamline client support processes.
• Provide guidance and assistance to customers in using the company's products and services effectively, offering training or resources when needed.
• Identify opportunities to upsell by recommending complementary products and services that meet client needs.
• Maintain accurate records of client interactions, purchases, and service requests in the company's CRM system.
• Assist clients with invoicing, payment processing, and resolving billing discrepancies.
• Develop and maintain a deep understanding of the company's products and services to provide accurate information, guidance, and recommendations to clients.
• Stay updated on industry trends and best practices related to customer experience, proactively seeking ways to improve processes and deliver outstanding service.
• Adhere to company policies and procedures while respecting customer privacy and data protection regulations.
• Work to retain and nurture existing customer relationships, encouraging repeat business and brand loyalty.
• Other unexpected or unplanned duties as requested, assigned, or directed. Schedule
• Full time
• 40 hours per week / Monday to

Friday Wages:

$17 to $21 per hour based on experience

• full time Method to Apply
• send resume AI Translation Assistant Opens in new window