Job Description Help for Job Description. Opens a new window. Description We are looking for a Customer Service Representative to join an on-site team in Sanford, Florida in a Contract to Permanent position. This role focuses on supporting customers with product selection, order-related questions, account setup, and issue resolution in a fast-paced manufacturing environment. The ideal candidate brings strong communication skills, a service-first mindset, and the ability to manage both inbound and outbound customer interactions with accuracy and care.

Responsibilities:

• Guide customers toward suitable products by applying detailed knowledge of available items and their business uses.
• Set up new customer profiles and maintain accurate records within company systems while preparing pricing and estimate information.
• Coordinate with suppliers to obtain current pricing and support requests involving standard and special-order products.
• Address concerns related to shipments, product performance, and service issues, and drive prompt resolution to maintain customer satisfaction.
• Review customer demand and special-order activity to suggest updates to the product mix offered at the facility.
• Escalate inventory count concerns and quantity variances to the appropriate supervisor for follow-up.
• Assist with company promotions by supporting product awareness, sales efforts, merchandising needs, and related customer communication.
• Prepare and return special-order quotations within required turnaround times established by management.
• Handle inbound and outbound customer communications, including order entry and general service support, in a thorough and timely manner. Requirements
• At least 3 years of customer service experience within a manufacturing environment.
• Experience handling inbound and outbound calls in a customer-facing support role.
• Background in order entry and maintaining accurate customer and order information.
• Ability to communicate clearly and professionally with customers, vendors, and internal teams.
• Strong problem-solving skills with the ability to resolve service, delivery, and product-related issues efficiently.
• Comfortable working on site Monday through Friday in Sanford, Florida.
• Proficiency with computer-based systems used for account management, pricing, and quoting.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .