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GM
Growth Meridian
Customer Service and Sales Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Florida data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,684 / year median in Florida
-1% projected decline
Job Description
Customer Service and Sales Representative Growth Meridian Tamarac, FL Job Details Full-time $49,636.55 - $59,777.35 a year 18 hours ago Qualifications Post-sales product instruction Term negotiation Managing customer accounts Customer communication Customer behavior analysis Product presentation Customer relationship building Providing guidance on banking products Smartphone (troubleshooting support) Sales needs analysis Client rapport building In-person customer service Account development Client retention Customer engagement Electronics sales Retail store product knowledge Client growth strategy Consumer electronics demonstrations Suggestive selling Account management Entry level Mobile devices Full Job Description Growth Meridian, a collaborative sales and development firm in Deerfield Beach, is seeking a Customer Service and Sales Representative to specialize in upgrading customers to AT&T's latest smartphones and data plans. In this role, the Customer Service and Sales Representative will assess customer usage patterns, budgets, and preferences, and recommend the perfect AT&T combination. As a Customer Service and Sales Representative, you'll train to handle sales, product education, and issue resolution. You'll also learn how to set up devices, troubleshoot issues, and ensure our customers are satisfied with their new service or device. Then the Customer Service and Sales Representative takes that expertise into the field, helping customers get the most from their AT&T wireless service. Core Functions of the Customer Service and Sales Representative Help customers explore AT&T plans by providing personalized sales recommendations based on their communication needs. Evaluate customer needs and recommend devices and data plans that align with personal communication goals and daily usage. Explain AT&T promotions, financing options, and service benefits in a simple, customer-friendly manner. Present AT&T products and promotional offers in a way that emphasizes value, flexibility, and everyday convenience. Expand customer accounts by recommending additional wireless lines, premium plans, and mobile accessories when beneficial. Continuously build knowledge of AT&T products and promotional updates to strengthen customer recommendations. Preferred Skills for the Customer Service and Sales Representative Relationship builder who develops long-term customer loyalty. Strategic thinker who uncovers account growth opportunities. Strong negotiation skills with a value-focused sales approach. Comfortable educating customers on mobile products and plans. Detail-oriented throughout sales and account management.