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Watermelon Swim

PT Customer Service Representatives - Back of House

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Florida data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,684 / year median in Florida

-1% projected decline

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Job Description

Join Our Team! Are you passionate about helping people and keeping operations running smoothly behind the scenes? Watermelon Swim is seeking a Back-of-House Customer Service Representatives to join our melon-tastic team in our Riverview and Wesley Chapel locations. We're looking for individuals who are detail-oriented, client-focused, and motivated to support our mission of safety and community. As a key member of Team Melon, you will: Provide exceptional customer support through phone, email, and internal systems. Assist clients with scheduling, account questions, and general inquiries. Collaborate with the team to ensure accurate information flow and a seamless client experience. Support Front Desk team as needed.
What We're Looking For:
Organized, dependable, and friendly individuals with a service-oriented mindset. Previous customer service or administrative experience (behind-the-scenes support preferred). Strong written and verbal communication skills. Comfort working with multi-line phone systems, databases, and Microsoft Office (Outlook, Word). Ability to manage multiple tasks in a fast-paced environment while staying calm and professional. Must be at least 18 years old. Why Join Watermelon Swim? Consistent part-time schedule. Opportunities for professional development and growth. A positive, supportive, and fun work environment. Make an
Impact:
Play a vital role in supporting our mission to grow a community of safer, more confident swimmers. This is not a remote position. Watermelon Swim participates in the eVerify program.